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Contribute Feedback What Keisha B likes about Concierge Lounge:
The hotel itself is very clean, warm, and stunning inside. Our room was lovely, although the configuration was a little weird and the bed only had one night table. Also please note that the website says the hotel has room service. They don't. There is a very nice restaurant there though. View all feedback.
What James B doesn't like about Concierge Lounge:
The hotel was easy to locate and check-in and check out went smoothly but the issue was that I left two shirts behind after check out. I called the same day as check out, the main desk who put me through to housekeeping, no one picked up and left a message giving my room number, name and phone number but never received a call back. Not a significant issue but the courtesy of a call back would have shown to me that th... View all feedback.
Staci, the manager, and her staff are friendly and accommodating. The manager remembered my party and I from a previous visit in July. We specifically stayed here again because Staci made our stay memorable last time. She greeted us with smiles and was very polite. We've noticed she was also this way with other customers while I was on line waiting for my check in. Easy and quick check-in as usual. This hotel is very clean. The Legends buffet breakfast has a great variety of hot breakfast and pastries, fresh juice and amazing coffee. The hotel has a nice large indoor pool, a definite plus in our books. Nicely situated near Valley Forge, shopping malls, restaurants. We will definitely book this hotel again in our future travels as we are in the area very often. Hotel is highly recommended.
Fantastic hotel. Friendly employees, very clean room with great amenities. Very close to the airport with a complimentary shuttle. Didn't expect much since this was just a last minute booking from a missed layover but I'm glad I chose this hotel.
I loved everything about my stay here. This place is peaceful, clean, and the service was excellent! From the front desk, to housekeeping, and the ladies running the bar, everything was perfect. It's about 20 mins or so away from everywhere which for a Californian is super close so I have zero complaints. The hotel is beautiful, my room was amazing and comfortable and they gave me waters upon check in which was much appreciated! I also love that my room had a mini fridge. I always feel that's the least hotels can do! Anyways I'll definitely stay here again if given the opportunity and I highly recommend!
From the moment I walked into the Marriott Philadelphia West, I felt welcome. The front desk team is incredible- every person I interacted with was authentic and kind. I must give a special shout out to Marlanea Tate, the front office supervisor. She went out of her way to ensure I had a wonderful stay. Her ability to make me feel so comfortable and welcome at this hotel was impressive. I travel a lot for work and I have not felt this level of care and welcoming from a team ever. I truly mean this. Kudos of to the entire hotel team. (Also- the hotel is kept so clean! Very impressive! The next time I need to travel to Philadelphia, I will go out of my way to stay here.
I love a great hotel when traveling. The difference between a good trip and a great trip is the lodgings. This is a great hotel to truly enjoy your travel experience. The staff is helpful as Stacie is on hand to make sure your needs are met. Legends in the lobby is a good place to enjoy the morning breakfast provided by the hotel. The parking is only 10 dollars a day and in comparison to the other hotel choices, this is a bargain. The elevator from the garage to the hotel lobby is a convenience that you need to leverage as it does make things easier and efficient from parking to getting back into your room.