Wingstop - Concord

What a terrible experience. I love Wingstop food, but will never return to this location. All the other reviews are accurate: it will take them an hour to make your food. I placed an online order, it said 16 21 minutes. Nope. 57 minutes for 4 sandwiches. I would've been more understanding if they were understaffed and apologetic. Instead, the kitchen was full of employees, all of whom were working so slowly. Orders were being mixed up, the young man bagging the orders called them out so quietly no one could hear when their food was up. Bags started to pile up, so waiting customers called out names from the tickets even after an employee snapped at someone for touching a bag. Many of us went to the counter repeatedly to check the status of our food. No apologies to anyone for the wait. Incredibly poor management, supervision, and employee quality. Save an hour of your life, go literally anywhere else. PS the lemon pepper sandwich was pretty good though.

I never received my order due to door dash and I then had to travel to the store myself. However, GREG WAS AMAZING!!!! He was the only one working all the orders in the store and he did not disappoint! He was very kind and took his time with each order and they were all correct. This man definitely deserves a raise.

Don?t get me wrong, I never have a bad experience at this location. But the last time I went. It was opposite of normal. I had previous tried the hot honey chicken sandwich and it was great. The chicken was ?real? (as real as it gets for fast food) and it was fresh. The last time I went, this chicken looked like a mcchicken patty. When I tell you it was mushy and RAW. I got sick that night. I tried reaching out and received no response. The wait time was ridiculous. I did an online order, drove 15 min from my job. And waited for 45 min after I got there and it still was raw. And they were out of ranch???!

Let?s talk about Aniah melee I walked in to grab a quick lunch with my husband to see a small young lady with a smile on her face and just a positive attitude about her job being one of two girls working the weekend afternoon shift solo they were fast and clean and efficient working smart and keeping a smile on her face getting order after order out restocking the ice machine so customers can get their drinks and cleaning up. I was so happy by the customer service from these ladies as a manager in retail I wanted to recruit them for my store. Post Covid it is very hard to find good help so I pray that both girls manage for the store and or the owner understands the gem they have here the orders just kept on coming and the girls were going with efficiency and courtesy. Great service ladies and thank you again .

I found the cashier to be quite aloof and more concerned about his crew sitting at a table eating french fries. Although that did not bother me as much, what I cannot allow to slide by is that my order was for 10 traditional wings. It turns out that there were only 6 wings received in the little box. I did not open the bag until I arrived home, only to find out that I'd been cheated. Gas is WAY too expensive to go chasing 4 wings. However, it's not too expensive for me to write this review and to NEVER got back to this particular Wingstop, or any of them, again.