Kfc - Concord

I love KFC and had not been for a while. As I was in Concord on an errand I thought I would give myself and my husband a treat. Store was supposed to open at 11 AM. I arrived around 11:10 AM. Tried to order at the drive through but was told the registers were not working properly. Another worker told me it would be about 10 Minutes. I drove and parked in the parking and waited. I ordered a 8 pc bucket of extra crispy, drums and thighs and two sides. When it was packed woman came and said the biscuits were just going in the oven and would take 10 min. She offered me another side or a dessert. I chose the dessert. When I got home and opened the bucket, I found it crammed to the top with drums and wings. 16 drums, and 8 wings. No thighs. Chicken appeared to be left over from the day before and not even warm. I would have preferred to be told the truth that the thighs weren't ready yet. I don't know who made the executive decision to do this but not a very good one. It would appear that whoever was supposed to open and get things ready didn't show up this morning. New management needed big time.

The pieces of chicken tenders have gotten smaller and more soggy than crunchy. The last few times that I've been here were disappointing. They seem to have lowered their standards. They are not meeting expectations. It's like visiting a sick old friend. I hope they return to making chicken the KFC way and not this.... I don't even know what to call this other than sad.

KFC has the veggie nuggets in now. We stopped to get some to try them. For 1. Very skimpy for $10 almost for 6 nuggets. What??!!! They were a bit dry. I do believe they could have prepared them with more care. The new fries have so many preservatives, ingredients, they taste good though. Don't eat too much...God only knows the effects of all the additives. Yikes!

Dishonest intentional disregard of order request. I asked for and paid for original thighs ONLY. Had the person at the speaker confirm the order. Had the person at the drive up window confirm the order and when I got home they had given me a mix of all chicken parts. I've made this order over and over in the past without a problem but the night crew just decided to confirm but disregard my request.

I had decent visits to this place, but my recent visit was really bad. they gave our food to a food supplier and blew up a door Dash/Uber eats after the other. when they re-established our food, the fries were burned, which I have never seen before at an almost food place, the sauce on the tenders looked like gele instead of sauce and there were no middle lids. when they were asked for the lids, they ignored me twice and then recognized it twice, but did nothing. one of the workers has never stopped complaining about being there and would ask for leave every few minutes. I don't come back to this place, but there are more serious things out there.