Denny's - Concord

Our waitress tried to help by calling the manager to get our meals discounted, but Demetria refused, shaking her head dismissively as the waitress explained the... read more Our waitress tried to help by calling the manager to get our meals discounted, but Demetria refused, shaking her head dismissively as the waitress explained the situation. After ringing up another customer, the manager grabbed her purse and left the restaurant, leaving the staff to handle everything. Meanwhile, other diners started complaining about their meals not being served, and a couple even chose to leave. This was the worst service I’ve ever experienced from a store manager. Her attitude was not only rude to us as customers but also disrespectful to her employees. We will never return to this restaurant, even if it’s the last option on Google!

The restaurant appeared to be understaffed, with a limited number of employees attending to customers. Nevertheless, the sole staff member at the front did an e... read more The restaurant appeared to be understaffed, with a limited number of employees attending to customers. Nevertheless, the sole staff member at the front did an excellent job. WiFi is available, allowing you to spend some time on your phone while waiting for a table and your meal. The food was tasty.

Extremely disappointing experience. The website stated they were open until midnight, but when our large family arrived at 10 PM, we were told they were closing... read more Extremely disappointing experience. The website stated they were open until midnight, but when our large family arrived at 10 PM, we were told they were closing right then. I asked to speak with a manager, but no one seemed to know who that was or could provide any names. Eventually, a disheveled man emerged from the kitchen and gave me a New York phone number to call. Nobody could offer any details about management, store contacts, or franchise owners—if there even was one. The whole situation was so absurd it almost felt like a joke. They clearly lost out on a lot of business and tips, which is unfortunate because we usually leave very generous tips. They’ll never realize what they missed. I won’t be coming back.

I had a fantastic experience at this restaurant, largely due to the outstanding and friendly customer service. Our server, Raven, really made us feel at home. T... read more I had a fantastic experience at this restaurant, largely due to the outstanding and friendly customer service. Our server, Raven, really made us feel at home. The food was delicious, and the service was impressively quick. The only reason I'm not giving a perfect five stars is that they didn't have ice cream available for shakes. I hope they can resolve that issue soon!

Absolutely irritating. Website said they close at 12. We (big family in town for vacation) around 10 and suddenly close them at 10. They asked to talk to the ma... read more Absolutely irritating. Website said they close at 12. We (big family in town for vacation) around 10 and suddenly close them at 10. They asked to talk to the manager and nobody knows who the name is or who the manager is. Finally, this sweaty guy comes from the kitchen and gives me a NY number for someone. No one knows management number, name, memory number, franchise owner number (if there is one). It was so bad that it got weird. You just don't know how much money the business would have done, or that we're doing very well. And now they'll never know. Never again for me