Ziggi's Coffee

As new customers, my daughter and I have been here a few times. Never has there been consistency with the coffee. But, people are different with pours and such, so we just gave it a little patience because the first time was so perfectly delicious. We thought we found a great new place. We have never been able to duplicate that visit once. Unfortunately, we have been spoken to rudely. A manager scolded my daughter for not informing them that she was using her free newcomer reward. She didn't even know about it. When she got to the window the girl asked her if she wanted to apply the reward. The manager was quite upset about it. She had just made the 20 oz drink that my daughter ordered. The girl told her that my daughter had a reward to use and the manager was so upset, exclaiming with irritation that this is now product waste because she has to make a 16 oz for that reward. I don't run your business, but if I did, my math tells me, it's better to offer that 20 oz and offer an extra 4 oz gesture of kindness and welcome the customer to the family. Instead, she chose to make another one in a 16 oz and took a whole 20 oz loss, as well as scolding, what was, a new customer for doing it all wrong. So sad, so rude, so unbelievable. What has happened to customer relations? Today, we went to a different coffee shop and asked them if they could make what we found that we liked over at that place that starts with a Z off of Rockrimmon. They obliged with a smile and all the kindness.

Finally decided to try some coffee for the first time. Lots of foo-foo choices, I just wanted a simple cappuccino with some caramel flavor. They were way too heavy handed on the syrup. IF I go again, I know to ask for light flavor!

Got a latte, which was just ok. Ordered a breakfast burrito, which wasn’t made fresh, was the wrong type, and what I did get wasn’t very good.

My order is always right, and the baristas are always so nice ?

I love this coffee shop. Vegan milk options are a bonus.Dietary restrictions: Dairy free milksKid-friendliness: Kid menu