Wendy's - Columbus

Delivery Services, Sandwiches, Fast Food
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Full menu with pictures, prices and categories.

Wendy's

Wendy's
2.7 / 5 (218 reviews)

Description

At Wendy's, experiences can vary dramatically, with some customers lauding exceptional service and piping hot food, while others report dismal service and unsatisfactory meals. Frequent complaints include lengthy wait times, poor food quality, and inattentive staff, leading many to question the restaurant's operational standards. Issues such as incorrect orders and inadequate customer service exacerbate the frustrations. Despite these shortcomings, there are instances where the food is praised and the staff shines. Concerns also arise regarding employee welfare following a recent robbery, highlighting the need for corporate attention to improve conditions and acknowledge the challenges faced by staff members.

Last update: 17.01.2026 from: Hayes

Feedback

★ 2.7 / 5 from 218 reviews
hayes-2
03.08.2023

The staff at this restaurant is exceptional, the food is excellent. However, it is concerning that Corporate seems to be indifferent to the fact that the restaurant was recently robbed. Employees were forced to keep working after a person jumped the counter. Can Corporate please take action to remedy this situation? Perhaps provide a bonus check for the pain and suffering experienced by the staff, as well as potential PTSD. It is important for Corporate to address the workers' concerns and provide better treatment and fair compensation. Let's strive to do better.

Today/tonight this location was on point! I live near by and I also eat at a location by my job but it was hot burgers served up tonight I got the bacon cheeseburger! The sour cream and chive potatoe they actually had in stock and it was hot and had double butter and sour cream mhhhhmmm sooo good!

I waited at the drive-thru for 5 minutes with no one ahead of me at 4 o'clock, only to become impatient and leave. All the employees were sitting by the windows on their phones, chatting with each other, and paying no attention to customers. I couldn't even get anyone to take my order. The food quality was rated 1 out of 5.

Please close the restaurant! the service sucks and eats. it is always closed inside. I swear, it's never open....a pothole the size of Texas still in the damn drive thru. does someone from the top administration like a regional manager even often load. absolutely terrible. down to the wendys, less than 1.3 miles away, around 1490 n. cassady instead. much more friendly, food orders are correct, the inner is always open when the sign says the hours, and when they drive the autobahn, it is still a great access to the interstate.

My coffee was cold and requested sugar but recieve sweeteners and ketchup packets. I only order coffee and it took 5min to get it. Unacceptable! Horrible location.

FAQ

The place also accepts credit cards from the common providers for payment.

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