Steak 'n Shake - Columbus

It's been awhile since I have eaten here. I had a gift card so I ordered double cheeseburger and fries online got takeout. I was surprised when as soon as I placed the order, it said my order was ready. That has never happened to me before. When I got there I could not receive my order through the drive through window, was told instead to come inside. I was not prepared to go inside. Being that they are located in Columbus, I had to wear a face mask to go inside due to the pandemic. Fortunately, I had a face mask available. Once inside, I was immediately greeted. My food was ready, and had been placed in a sealed plastic bag to keep it warm. The food was good. I would had given the extra star if I had not been made to go inside.

Haven't been here in a while but it was worth it. I enjoyed the food and my food was ready when I got there to pick it up. I ordered online walked in and walked out

We went in 4 employees standing around and we are at the kiosks having problems with figuring how to order well your employees watch us and you know what we walked out we went to a place that actually can take our order. Sorry but your going out of business soon customers do not come first

The food order was fine. I just wish someone was keeping a better eye on the lobby. Kids were running all thru the dining area. One even had a dog with them. I love dogs but not where I eat.

My three children were dipped for lunch. eating was delicious! the restaurant was very clean. the personal was nice. the franchise partner even came to our table to ask how everything was. we will definitely come back!