Kfc - Columbus

This was my second disappointing visit to the same KFC location, where the manager appeared to show a clear bias against Latina women. It's unfortunate that the... read more This was my second disappointing visit to the same KFC location, where the manager appeared to show a clear bias against Latina women. It's unfortunate that the company chose to promote someone like her to a managerial position. During my 20-minute observation, I noticed customers being treated with obvious disrespect, as if the staff were irritated and exhausted while people were trying to order and look at the menu. If she struggles to work in a restaurant that serves a large Latino community, perhaps it’s time for her to consider a different job. She simply seemed unhappy and unpleasant.

The restaurant closes at 11 PM EST daily, but when I arrived at 9:45 PM EST, they told me they were completely out of food. I drove 22 minutes for nothing. This... read more The restaurant closes at 11 PM EST daily, but when I arrived at 9:45 PM EST, they told me they were completely out of food. I drove 22 minutes for nothing. This has happened about 4 or 5 times in the past three weeks. It's ridiculous. Whoever owns this place clearly doesn't care about customers or employees. Truly terrible!

I visited this KFC early today and ordered two meals, but only received one meal and two drinks. When I went inside to report the issue, they realized a meal wa... read more I visited this KFC early today and ordered two meals, but only received one meal and two drinks. When I went inside to report the issue, they realized a meal was missing and quickly remade it. However, they escorted me outside to get the other meal because it hadn’t been paid for. I understand the drive-thru policy requires payment before receiving food, but I have a receipt showing two meals were ordered, so something doesn’t add up. To make matters worse, the young woman at the counter claimed she had spit in my food. I have this incident recorded on my camera, as well as KFC’s cameras. At this point, I still haven’t received either of the meals I ordered. Meanwhile, my mother started eating a chicken leg from the meal, unaware it wasn’t the one I had ordered for her, and the woman who took me outside was even telling her to give it back.

The drive-thru menu lights were completely out when I visited. The woman working there was quite rude and kept rushing me as if I were "on a timer." Even though... read more The drive-thru menu lights were completely out when I visited. The woman working there was quite rude and kept rushing me as if I were "on a timer." Even though I explained that I just wanted to browse and didn’t need help, she repeatedly asked if I needed assistance. It was challenging to see anything since the menu was dark, and instead of being understanding, she responded with sarcasm. When I matched her attitude, she refused to serve me. I will never return to this KFC. Later, an hour after my visit, I drove by after getting Subway and noticed that the menu lights were partially functioning, so I stopped to take a picture. This was a notable improvement compared to my earlier experience.

Every time we visit this restaurant, it ends up being a disappointment. The famous bowl, which is advertised as a highlight of the menu, didn't impress me at al... read more Every time we visit this restaurant, it ends up being a disappointment. The famous bowl, which is advertised as a highlight of the menu, didn't impress me at all. It contained only five ingredients, and they forgot to add the chicken and cheese. Instead, all I got was corn, potatoes, and gravy. How is it possible for a place like Kentucky Fried Chicken to run out of chicken for their signature dish? It was really disappointing. Moreover, a meal at KFC is supposed to come with a food item, a drink, and a cookie, but none of the meals we ordered included the cookie or drink. It was a frustrating experience, and I felt let down. Farewell, Columbus.