Starbucks - Colorado Springs

If you plan to order in advance, it's best to avoid this place. They've closed the lobby but still accept mobile orders, which defeats the purpose of ordering a... read more If you plan to order in advance, it's best to avoid this place. They've closed the lobby but still accept mobile orders, which defeats the purpose of ordering ahead since we had to wait in a long line. When we finally received our order, it was incorrect, and we had to wait for them to fix the drink they messed up. Even after I had them remake my drink, they only filled the cup three-quarters of the way. This is not a restaurant you can rely on for convenience or accuracy.

In the morning, we arrived at the restaurant around 10:49, hoping to enjoy our usual breakfast. Unfortunately, their espresso machines were down again, which ha... read more In the morning, we arrived at the restaurant around 10:49, hoping to enjoy our usual breakfast. Unfortunately, their espresso machines were down again, which has been a recurring issue for over a week now. We adjusted our order, but the coffee we received was unexpectedly disappointing. Given this experience, it's likely that we will seek out other options in the future.

The staff at this restaurant is rude and inconsistent. The mobile ordering process is advertised as a convenient way to quickly pick up your order without any w... read more The staff at this restaurant is rude and inconsistent. The mobile ordering process is advertised as a convenient way to quickly pick up your order without any wait, but that's far from the truth. Customers often find themselves waiting in long lines, which can cause them to be late for work. This is concerning, especially for parents dropping off their kids at school, as the delays can create dangerous situations. As a business, it's crucial to reassess and improve the process for the many customers who spend their hard-earned money on coffee here every day. The mobile ordering system is poorly managed, and overall, the customer service leaves much to be desired.

I love these dietucks, the people are always so friendly and fast soaking and served hot eating! read more I love these dietucks, the people are always so friendly and fast soaking and served hot eating!

Asked my friend to get me a simple iced coffee with milk. Had to take it back bc it had sugar. Was then mansplained by the barista that all their milk has sugar... read more Asked my friend to get me a simple iced coffee with milk. Had to take it back bc it had sugar. Was then mansplained by the barista that all their milk has sugar and next time I have to specify no sugar. He then went on to tell me that my friend asked for double sugar double cream, which the label on my cup just said ice coffee, milk. Then was handed the wrong coffee again with double cream.I gave up. I don’t know why it’s so hard to just listen. But he needed to be right, and I didn’t want to start a fight with a guy in good service.Honestly, just disappointed and sad that I had to leave work to get a correct order that was still incorrect.