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Contribute Feedback What User likes about Penrose Room:
This is by far the best restaurant I've ever eaten. Customer service is overwhelming. When you sit, your waiting staff already knows your name and they will talk to you with your name the rest of the evening. Every time something is put on the table, it will be explained to you with a polite attitude. The food tastes amazing and there is a great attention to detail when you present food. Everything here is a “show” f... View all feedback.
What User doesn't like about Penrose Room:
We had to wait 25 minutes for a table, dropped $800 on food and wine, wine was great, food was just not great. Especially for the price. Dining room was almost completely empty on a Friday night. Easy to tell why. But we still had to wait 25 mins for a table at an empty restaurant. We really should have refused to pay for the food considering price. Highly recommend hotel. Cannot express how much you should find some... View all feedback.
Jeremy, Josh and Ben were the most amazing employees. Eric was an incredibly well-known sommelier and the food was as impressive as the view. I would recommend this to everyone who wants to experience luxury in its finest.
A very classy experience, we were celebrating an anniversary and got the 3 course meal.
Gentlemen, you'll definitely be more comfortable wearing a coat. Be sure to have sturgeon caviar and champagne. An experience to remember. You may feel like you've stepped into the movie The Shining.
First let me say, the staff and atmosphere of the restaurant was great! Polite, attentive, and made sure we were comfortable. Knowing this is the top rated restaurant in the city, 5 star and 5 diamond awards, is based on ambiance and service. The food... sad to say, a disappointment. I've tried other Broadmoor restaurants and have loved the Tavern and especially Ristorante Del Lago, and flavor was no disappointment especially at Del Lago... but Penrose Room lacked that one thing in the food it desperately needs...FLAVOR! Some parts of the meal were ok, the palate cleansers were pretty good, but literally the only part of the meal that I was actually surprised on and enjoyed, was the desert. I got the chocolate themed dessert, that was pretty good. Sad to say the service isn't what we would ever return for, if the food was where it needed to be, then more than likely I'd be more than happy to come back, but it wasn't, and I won't. For a $300 bill I expected much more than just mediocre food. I can only imagine why this would explain why there was only a few tables in the restaurant on a Friday night instead of being packed with guests. I had saved money to take my fiance here for her birthday expecting to be wowed rather than walking away feeling disappointed and as if my money was wasted...
We had to wait 25 minutes for a table, dropped $800 on food and wine, wine was great, food was just not great. Especially for the price. Dining room was almost completely empty on a Friday night. Easy to tell why. But we still had to wait 25 mins for a table at an empty restaurant. We really should have refused to pay for the food considering price. Highly recommend hotel. Cannot express how much you should find somewhere else to dine, though. Loved the live jazz!