Cheyenne Mountain Resort, A Dolce By Wyndham

I wish I had read reviews of this place before we booked this trip, because most of the unfavorable reviews sound like the same complaints we had.When we went to check in, we were given a room number that was already occupied. The door to their room unfortunately did not latch properly and we were able to open it and walk in on a poor woman who said the same thing happened to her the night before...When we did get to an unoccupied room, it was definitely outdated, especially for the price paid for the stay. The shower rod was actually about to fall off of the wall, but the balcony had a nice view. There were no linen to make up the pull out bed, so we called to request some and additional towels since there were only 3 for our 4 person room. Neither were delivered, even by the next morning.The beach had a horrible stench and was covered in goose poop. Additional poop remained on the pool deck and it was clear that the outdoor areas were rarely cleaned.At one point during the trip, we only received decaf K-cups when our room was cleaned. My husband waited in the line for coffee in the lobby for 20 minutes before abandoning due to 10+ people still in line before him. He approached the front desk and was told there were no more regular K cups available. He went to the restaurant to get coffee and was bombarded by a server who told him he would need to pay for the full buffet breakfast in order to get a cup of coffee. He refused, so she called security, who came, and not surprisingly, sympathized with him.We were compensated by the hotel for these issues, but I wanted to post because this was far from the experience we expected from a reputable resort and for the price to book.

Cheyenne Mountain Resort was the best place to stay. Service and amenities completely worth the price and even exceeded our expectations. The pools were great and heated. The lake activities were so fun! The restaurant was delicious. Service was super friendly. I would return in a heartbeat. Love it!Rooms: Great size rooms. Super cold ac, super comfortable beds.

Great location with the Cheyenne Mountain in the Background. I had booked a Resort View overlooking the Cheyenne Mountain and the views are Just Beautiful. My only complaint is that we had a pretty big tree In front of our balcony which kind of restricted our view a little. Overall the food is great and its a very nice resort to stay in.

Overall a good vacation. Staff and service were excellent. Food was pretty good but overpriced. Rooms need updating, especially air conditioner —very loud. Grounds not very well kept. Spa was good but again very expensive.

Can't beat it for a family vacation. Something for everyone to do... pools, lake activities, tennis, golf, good food, and good atmosphere. And resort was clean everywhere. I would bring my family back again next year.