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Contribute FeedbackVisiting this Burger King reveals a stark contrast in experiences. While some patrons appreciate the friendly and dedicated staff, others are left disheartened by cold food, inaccurate orders, and long wait times. Accessibility shortcomings, such as inadequate restroom facilities, add to the frustration. Some diners have reported excellent customer service in a clean environment, sparking hopes for a better visit. However, the inconsistency in food quality and service leaves many questioning a return. Ultimately, while the welcoming attitude of the staff shines, significant operational issues must be addressed to elevate the overall dining experience.
The staff at this restaurant were amazing, especially the managers who were very friendly. The food was hot and the service was quick. I will definitely be returning.
The food at this restaurant was cold, and I think the chips were actually half frozen. My order was completely wrong, and the Coke was flat with no fizz at all. I spent £30 and couldn't even get through to speak to anyone about the issues. I will not be returning to this restaurant. It's so bad that I would rather take my chances getting stuck on the A12 than dine here again. The staff that served me seemed oblivious, chatting amongst themselves instead of focusing on the customers.
I have ordered from this restaurant three times recently, and each time has been disappointing. It seems like the issue lies with the restaurant itself and not the delivery apps or drivers, unless I have just been incredibly unlucky. The first time my order arrived late and cold, the second time items were missing (although I was refunded by the delivery app, that is not the main issue). I tried to contact the restaurant, but the phone numbers on the official website were incorrect and disconnected, so I had no way of reaching them. The third time, my order was once again late and cold. I appreciate that they have vegetarian options on the menu, but the service is truly dreadful. Unfortunately, there are no alternative Burger King locations in Colchester besides this one.
Would give it 0 stars to be honest , absolute sh*t hole .. there was poo all up the walls, the manager Chloe was racist to me and called me the N word !!! I don’t know how she hasn’t been fired yet ! Absolute disgusting place DO NOT EAT HERE we found pubic hair in our food and the burgers stank like fish can only imagine what the kitchen may look like ! I’m fuming
Lovely and hard working staff, clean restaurant and toilets. Made me feel very welcome from the minute we entered unlike McDonald’s or other fast food places. Food was hot looked good and tasted even better. Definitely recommend for a meal. The staff even said happy birthday to me as I had a birthday badge on
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