Altamira - Full Menu

Hi, I'm Victoria, the manager of the restaurant, she answered Penelope's review, who was eating yesterday at our restaurant with the gym group, I'm sorry you di... read more Hi, I'm Victoria, the manager of the restaurant, she answered Penelope's review, who was eating yesterday at our restaurant with the gym group, I'm sorry you didn't like the menu, but it's what you chose, and just add that the €35 also included unlimited drinks. On the other hand, we have not been wrong, you hired me 50 menus and 39 people have come .. At no time have you called the restaurant to notify you that you were fewer and to be able to rectify in time. I myself tried to contact you all morning to get your confirmation and I got no response. By this I mean that I am very sorry that you left with a bad taste in your mouth, but both the service and the restaurant itself were fully prepared to attend and serve your group. It was fast, attentive, so that you didn't lack drinks... you were served drinks that were not on the agreed menu and many were forgiven. In the end, we have reached an agreement with the organizer and we have charged only 5 extra menus for the expense incurred, you have come out at 3.50 more. On the issue of the pool, it was agreed like this, but I don't understand why your complaint, since you have not made use of this service offered and you even slipped in without paying for the pool I can understand your discomfort at having to pay €3.50 more than what was agreed, but if you were a bit in our shoes, you would not have posted this review, since you know that the group was happy despite the misunderstanding and that they continued to enjoy the party, thanking the service and attention. A colleague of yours gave us a €50 tip, so he gave me to understand that they were very happy. Even so, we keep your comment to be able to continue improving. Thank you so much

All spectacular we have made a Event with my martial arts school and everything went perfect!!! Thank you Victoria for dealing with us and we will return other... read more All spectacular we have made a Event with my martial arts school and everything went perfect!!! Thank you Victoria for dealing with us and we will return other times for sure !!!! He will have to put up with us Food: 5 Service: 5 Atmosphere: 5