Starbucks - Clovis

This is my favorite Starbucks and today they proved why. Yesterday I ordered as usual through mobile app. On my way I got a call and had to abandon coffee. I ca... read more This is my favorite Starbucks and today they proved why. Yesterday I ordered as usual through mobile app. On my way I got a call and had to abandon coffee. I called store as there's no way to cancel and spoke with Matt who told me they would be happy to remake any time in next 48 hours. I called this morning to try and get it made ahead and Shane was so helpful and got it done for me. That's customer service! I am very appreciative.

Kim is so sweet and talkative. She completely made my day with just a 2 minute conversation. I've never seen her there before so she might be new, but just for... read more Kim is so sweet and talkative. She completely made my day with just a 2 minute conversation. I've never seen her there before so she might be new, but just for her customer service this Starbucks gets 5 stars.

Used to be my favorite Starbucks. Now there is a strong delay in service no matter what time of day you go. Expect a minimum of a 30 minute wait even if you jus... read more Used to be my favorite Starbucks. Now there is a strong delay in service no matter what time of day you go. Expect a minimum of a 30 minute wait even if you just have one item as plain as an iced coffee. Baristas do not listen to orders being received through the drive-thru speaker as they are constantly asking/reconfirming order even after being told more than 2-3 times. And sometimes that is not enough for them to get the order right once they hand it to you. I will say though, that when there are the familiar faced Barista on shift, service is prompt and drinks are made perfect! Not sure if there is a new crew or what. Regardless, I will still come here and hope for better service. Looking forward to updating this review back to 4/5 stars.

Great coffee ? read more Great coffee ?

Went for a cold brew black, girl handed me cold brew with sweet cream. I said I wanted black there is something in this, she said no I dont think so, I handed i... read more Went for a cold brew black, girl handed me cold brew with sweet cream. I said I wanted black there is something in this, she said no I dont think so, I handed it back and said yes. She huffed away took awhile and came back to report in a sarcastic voice, sorry it is taking time we had to put a new one for you. My cold brew had hair in it, several pieces. Either it was done on purpose for asking for a black cold brew, or they should wear hair caps.