Sarpino's Pizzeria - Clive

Though we?ve had good pizza here before, they really messed up tonight. They delivered our original order to the wrong address. We were sympathetic when they called to explain. But they made no effort to make up for the now 30 minute delay. We asked forsome wings for our inconvenience and all they could offer was cheesy bread. We were disappointed but agreed. Over an hour laterwe had to call again because no pizza. Pizza finally arrived 2.5 hours after online order was placed and the order wasincomplete, cold, and no cheesy bread. We called back hangry and instead of apologizing the manager had attitude on the phoneinsulting me though he did refund the cost before hanging up on me. Seriously. Ridiculous!

DELICIOUS! Delivery is amazing AND always sooner than they estimate. We were so thankful for them the week my husband had covid and I was still recovering from surgery, we ordered 3 times and they didn't disappoint! Great service! Terrific food!!

Food was very good, the delivery time was very lengthy but, due to worker?s shortage and such. Worth the wait. Took a very long time, maybe if a restaurant is super busy or low on workers, letting the customer know that the delivery will be tardy would goa long way. It?s about setting expectations. The food is great, this time the delivery was extended so that was a bummer. If arestaurant has great food. Extended delivery times are acceptable as long as the customer knows. It?s not like just because thedelivery time is extended a customer is going to go somewhere else. If they do, they you don?t want them as a customer. Just behonest and let us know it?s going to take awhile, just be honest and say we?re not going to sacrifice quality just to get theorder out the door. And we?re short on delivery drivers. Good customers will understand. Make sense? All restaurants??

So, ordered 2 hours ago, order still not here. Been in the oven the past hour. This is the second time in the 3 weeks. So, while their food is good. Their service is horrible. If you want to wait an eternity go for it, and starve. This place is ajoke? UPDATE: The food was delicious, hunger pangs weighed in on my previous post. Waiting such a long time is frustrating.But, the owner?s response was timely and spot on. With most all establishments facing a worker?s and delivery shortage in thisday and age. It may take more time to get your delivery. Maybe if a restaurant is slammed they could do a bit better letting thecustomers know. They have our contact information and expectations are everything. Knowing your slammed and deliveries arerunning late would go a long way to raising a customers experience. Just a thought. If we had known you were slammed we wouldn?thave been sitting wondering what the deal was. Just a thought owner. Smile?

Excellent experience ???????????? First time there because I had read previous reviews. Spoke with Jamie, the assistant manager. The pizza was amazing. I will definitely be returning. Picked up the take home menu and also plan to try their lunch specialsone of these days.