Subway - Cleburne

I've never encountered any issues at this restaurant. The staff is consistently friendly, and the food is excellent. read more I've never encountered any issues at this restaurant. The staff is consistently friendly, and the food is excellent.

However, when I arrived at the store to have the sandwich remade, the staff claimed that their chain only provides the bread and extras for a Veggie Delite. The... read more However, when I arrived at the store to have the sandwich remade, the staff claimed that their chain only provides the bread and extras for a Veggie Delite. They insisted that a Veggie Delite skips the meat and relies on customers to customize the sandwich at the table, which is not accurate. A Veggie Delite is a preset sandwich that includes spinach, lettuce, cucumbers, tomatoes, red onions, and green bell peppers. The green-haired girl then tried to deny that she was the one who originally served my friend, claiming that anyone hearing those specific customizations would only add what was mentioned. It’s clear that she was the one who made the sandwich. Furthermore, she also didn’t provide a receipt. It's evident that none of the three workers present knew how to prepare a preset sandwich with customizations, which is frustrating since we have ordered this exact sandwich from this location before without issue. It's time for some proper training.

My husband stopped and Ordered dinner from subway one night mybsandwich wasn't made right so I took it back to ask them to simply remake it .. instead of being... read more My husband stopped and Ordered dinner from subway one night mybsandwich wasn't made right so I took it back to ask them to simply remake it .. instead of being treated with some decency the manager on duty decided to argue with me on how I didn't have my receipt and refused to make another one for me and insisted on yelling at me infront of customers making me feel like I was a liar and didn't pay for my food .. I will never go back to this restaurant again . The manager that was there that at the time of my visit definitely needs to learn to listen first before accusing someone of lying ..

It's delicious, a lot of variety. read more It's delicious, a lot of variety.

Ordered 2 sandwiches 2 drinks 2 chips and some cookies online. Arrived at pick up time and app showed order as complete. When I arrived they haven’t even starte... read more Ordered 2 sandwiches 2 drinks 2 chips and some cookies online. Arrived at pick up time and app showed order as complete. When I arrived they haven’t even started my order and when I asked how much longer it would be they told me 5 minutes but I ended up sitting there for 45 minutes. When they finally handed me my order all they gave me was the sandwiches and when I informed them I had the other stuff as well and the guy was rude throwing the cookies on the counter in front of me without even bothering to close the container. Then I had to ask for a bag to put everything in since they wouldn’t do. I asked if I could just have a refund but they refused said they couldn’t do it that I would have to come back a different day. The whole time I was there, there was a girl sitting there scratching at her nose not wearing gloves then touching food making orders while cussing everytime she saw a customer walking in. Worst experience I have ever experienced in a fast food place.