Dunkin' - City of New York

If it's a Dunkin' Donuts located by ShopRite, it's decent. Unfortunately, they don’t have lemons for my teeth, but that's not the store's issue; it's a problem with the company.

Absolutely the worst service I've ever experienced! They clearly don't know how to make coffee and their attitude towards customers is appalling. I even called the manager and I sincerely hope this employee is removed from customer service. I ordered an Ice Matcha Latte and it was awful—I'll share a photo to prove it! When I approached the woman to say the matcha wasn't mixed properly and asked if she could make a better one, she just laughed loudly and dismissed me. She seemed more interested in her boyfriend, who was standing right there. This kind of behavior is incredibly unprofessional and unacceptable. I would strongly advise against visiting this place!

There was a cockroach inside my coffee, I am forever traumatized. When I went to to report it the gentleman at the register told me to relax it?s not that serious it?s just a roach. They are disgusting. This is unsanitary and unacceptable .. they offered mea free donut to feel better smh

If i can put a zero i would however i can?t. i spent $11.28 for an online order that apparently did not come in. I?ve had this problem 3 times with the same female worker there. She needs to be fired. Shes disrespectful and clearly doesn?t know what sheis doing. Instead of helping me sort out what happened she told me and another man to cancel the online order and reorder atanother dunkin when that is not possible at all. I have a good feeling that when she can?t handle the morning rush she throwsout the online orders so that it is less work for her. I?ve worked at a bakery before and i know that this is not how you shouldtreat your customers. Either work like a normal person or quit. i will take this issue further.

This location's Veterans Day promotion is not as it was advertised. You need to purchase one small coffee to receive a free donut.