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Contribute FeedbackThis restaurant offers a charming ambiance and a diverse selection of freshly prepared teas that many find delightful. However, guests have expressed disappointment in the service and quality of the food, especially compared to better-known establishments like The Savoy and The Ritz. While some praise the friendliness of the staff and the overall experience, others criticize slow service, ordinary food presentations, and a lack of attentiveness. Despite its high prices, the atmosphere remains appealing, making it a worthwhile visit for those seeking a unique afternoon tea experience—though expectations regarding quality and service should be tempered.
As a birthday treat it was a lovely occasion in a pleasant environment. Food was nice especially the savoury tea £85 . Generous portions if you ask for more and super little card boxes to take away the uneaten food. It is over priced at £80 for finger sandwiches, tea/ coffee, scones and cake. It is an additional £17.50 for a glass of champagne that is £45 a bottle in the Food Basement of the shop . Service was good if clumsy there were two incidents while we were there. There are better tea time experiences for the price elsewhere.
Really disappointed in our experience. The food was O, although cakes dry and seemed stale, gluten free scones best I have ever had, hence an extra star! Champagne awful quality. Service really poor; our waitress really couldn't be bothered, but the chap who brought our food was lovely. I know they are busy, but I expected good service and didn't get it. Shame.
I have been to quite a few afternoon teas. This one I would describe as the worst for the price. The minimum price is GBP 90 as there is « discretionary » service charge to the stated list price, though it is now normal for UK establishments. The quality of food was good, but the sweet treats were melting when they were brought. China is well worn out. The main problem is the service, which was non-existent compared to similar establishments. Just to name the few: We were not asked if we want aperitifs aperitifs were not brought together for everyone and we had to wait for 20 min for the last one to arrive The refill hot water was plated all over the table and it was miracle that no one was burnt The waiter told us to pack our own doggy bag, thankfully he provided the box Such a disappointment, I better go to cheaper Rytz next time
Excellent decor, vibe, and afternoon tea service. Sandwiches, scones and deserts were fresh and tasty! Impeccable service. Lots of shopping for gifts afterwards too! We will definitely return and recommend to friends.
Was truly on the fence about having Afternoon Tea here because the reviews were so mixed but opted to just give it a-go and can 100% vouch for those that stated this place is highly overrated. Service was extremely slow, we had a weird pungent scent of fish near our table the entire time- server was nice enough but not very attentive. The scones were some of the best I've ever had so kudos to that (clotted cream was nice as well) but the sandwiches were nothing to rave about/very forgettable and the entire sweets portion were NOT good at all (I didn't finish anythingggg); even my tea selection was a standard drip tea bag and not loose. They do offer you one additional slice of cake- so I went with the pumpkin one which was ok. I wouldn't recommend, especially at such a high price point.
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