Paul - City of London,Westminster

Came in with family to have a drink and pastry while wandering around London. Ordered 3 drinks to drink in, never received a tea spoon, when asked, received 1. Bare in mind we had 3 different drinks. Ordered 1 sweet and 2 savoury pastries, blonde lady behind the counter said she will warm it up, she literally put hot dog sandwich in the microwave for 5 second in front of me, when she hand me that plate I checked the sandwich and it was cold, I had to call her back, she literally blow her eyes telling me that it's warm, I told her it is not and asked to warm it up properly. She then put the sandwich back in the microwave for a whole minute. Place was pretty empty, but everything around was dirty, all tables full of crumbles, corners full of empty dirty plates and cups. Felt very unwelcome. Toilets are disaster too, messy with no toilet paper. Pastries and coffee are nice, but to save the hassle and your mood probably is better, just have as take away.

Very disappointed with the quality of the pastries and pastries (hard and not fresh), plus the service is not up to par, I have been twice and will never return again!

The food is just bad. Get an Ole Steen or Gail’s to replace in the location

I had a lovely relaxing time out of the hustle and bustle of London, in Paul. It was light, bright and clean inside, with plenty of space. Staff were friendly and helpful and the food and coffee was lovely! I had a pain au rasin, and later on tried a macaron. Wonderful. Definitely would recommend.

Love their cakes. However, the service has fallen in recent times. Tables are not cleaned.