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Contribute FeedbackIn the heart of London, this café promises a vibrant atmosphere but has left many patrons disappointed. Service issues abound, with reports of rude staff and excessive wait times overshadowing the experience. While some delighted in the food and shisha quality, others found the offerings overpriced and lacking flavor. Queuing is common, and once seated, guests often feel rushed. Occasional bright spots include friendly servers and enjoyable menu items, but the inconsistency in service and quality may deter future visits. Ultimately, while the café has potential, significant improvements are needed to elevate the dining experience.
I have visited this restaurant several times during my 5 years in London. Today, I brought my mother with me and we had a negative experience with both the server and the manager. They refused to seat us at an outside table, claiming it was reserved for customers using a hookah, and instead seated us inside even though we only planned to stay for 15-20 minutes for coffee. Inside, we noticed two tables outside being filled by people only drinking coffee, not using a hookah. When I requested to speak to the manager, he attempted to belittle me by insinuating that I was unfamiliar with restaurant rules in London. I questioned him about whether the rules applied only to us and not to others, to which he simply turned his back and walked away.
I am a regular customer of Drunch and usually enjoy my experience there, but I was extremely disappointed with the management during my visit yesterday. My party was not allowed to sit outside unless we ordered shisha, even though we do not smoke. I spoke with the management, pointing out that this policy was unfair and discriminated against non-smokers. Despite informing them that we were repeat customers and that there were no other patrons waiting for a table with shisha, we were still denied seating outside. It was explained to us that after 4pm, non-smokers must order shisha from the menu in order to sit outside. This practice seems questionable as it essentially encourages smoking and excludes non-smokers from enjoying outdoor seating.
I went to this restaurant with my friends to celebrate one of their birthdays and we had a fantastic time. The food was delicious and the customer service was excellent.
I visited your mayfair branch on Friday 26th May and ordered a cappuccino and acai bowl. I was very disappointed with the acai bowl. The coconut on top was missing and the strawberries were very big not like how you get the Instagram influencers you use to promote your business when you invite them for free meals . The pictures are also very misleading on your website including social media as the acai bowl you served me was very disappointing with very little granola and acai. It was watery and cappuccino was cold . It was my birthday on Friday and very unhappy with spending nearly £20.00 on **** food . Please provide a refund to resolve my complaint.
Great food and excellent pancakes! Really good service, super fast and everyone is friendly! Definitely recommend
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QR-code link to the menu
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