Courthouse - City of London,Westminster

Excellent location particularly for theatre, very central for shopping, pre theatre dining.staff were polite helpful professional at all times, However missing the little touches they make ‘big’ difference eg sachets of Nescafé original, this is what provided in Travelodge equivalent definitely not 5 tar Show ended at 10.10pm thought finish evening off with drink in the bar however was already closed no staff around to ask about room service

Booked this hotel, dropped off bags, returned later in the afternoon to be told that there had been a leak on our floor and maintenance hadnt fixed it (query that excuse), but staff did organise an better alternative and a taxi there which took just as long as walking there. I just felt that we could have had a call sometime earlier in the afternoon to let us know about the problem so we could have allowed more time for the move to the alternative hotel, as had theatre reservations.

1. Star hotel classification is a scam: there is no open ramp to pull the luggage and no door man or bell service. The hotel doesnt have car park to load and unload and if there are cars parked at the street then you park way ahead and carry your luggage all the way. Then lift heavy luggage on the stairs and figure your way out. This is not a star hotel experience. 2. Facilities: pool and spa are in basement with no staff and signage to actuallynuse these facilities. Most of the time it was locked during my stay at holidays. The hotel advertises massages and spa and they dont have staff. 3. Restaurant is decent. No complaints and not a wow 4. Concierge: friendly. Let me checkin way early and the concierge guy who checked me in offered to have my luggage brought up. This was good gesture by that staff member and not as a facility by a star hotel as advertised online. 5: rooms dont have views at all. They fave walls . The top floor has some sky view and the back alleys of other buildings and metal staircases of fire exit. The rooms are very noisy. The sky bar/ terrace bar of the hotel )music is heard extremely loud. Specially when one is jetlagged, this music goes on for 11.00. I got migraines. Would not recommend at all. The rooms are clean with no minibar. Just very old set up and no noise proofing. This hotels require some upgrade for sure considering that they are charging market rate.

Great place to stay right in the heart of where it all goes on

Brilliant location friendly staff and a good breakfast but the room was really dated and worn.