Caffe Nero Haymarket

The tables are dirty and so is the coffee area. However, the staff is working hard and providing quick service. The entrance and tables outside are also dirty, making it uninviting to visit. The door paintwork is dilapidated, but the restaurant is busy. The coffee is good, despite the dirty work area for making it and the surrounding floor.

Wonderful staff and service as well as good coffee. Great place to take a break while in the Piccadilly area.

Ashu Patel, the barista, was extremely helpful and focused on customer satisfaction. Despite being very busy, she greeted me upon arrival and recommended a panini and the type of beans to have with my order. When I was struggling to connect to the internet with only 10 minutes left until my Zoom call, she generously offered assistance, even though she was already occupied. She took the extra step of obtaining permission from other customers before using her own login details to help me log in, emphasizing the importance of internet security by asking me to remove the password and not save it. I was impressed by her thoughtful actions and will definitely return to this Nero branch when I'm in the area next month. I am grateful for her outstanding service and hope that she receives recognition for her efforts.

The toilet was disgusting. It didn’t look like it had been cleaned for weeks. Urine build up around the base of the toilet was thick with hairs and dirt stuck. The sink was filthy and didn’t look like it had been cleaned for weeks. If such care is taken of the toilets, what care is taken in the kitchen area?!? I am glad I had a sealed bottle of juice and not a cup of coffee!

Yesterday, we stopped by to have three coffees and a lemonade at this restaurant. We asked for white coffee but received black coffee instead, which wasn't a big issue. However, the service was lacking as the server was unfriendly and unresponsive. The lemonade lacked flavor, but the coffees were satisfactory and had a strong taste, which I enjoy. The seating was comfortable, but overall, the service was disappointing. On the positive side, the location is convenient and the restaurant has long operating hours.