Sky Lounge - CINISI

The most miserable slow staff ever Waited over 20 minutes to be served or acknowledged. Food cold and didn’t come with everything ordered. A baguette with basil had one leaf in it. The Arancini was cold. I ordered sparkling water and it was still. The staff were glum. The food was supposed to come with a bag of crisps only half of our parties did. Cutlery was thrown on the tables at us. We were served like cards were being dealt. We had 2 great weeks of service in sicilly feeling so welcome and then this what an embarrassment to the lovely hospitality shown elsewhere. Everyone was complaining. The staff couldn’t have cared less or shown any less interest. At least our flight was delayed so we had time for our order to be processed. Who ever the manager is rehire new staff.

We stopped here for a quick sandwich and was the worst mistake ever!We bought 3 sandwiches and some drinks and we sat at the table and the waitress come and said that we should have ordered from her because we need to paid for the service charge!I said we had one hour to eat before our flight.So we said we would pay the service charge to her.One of the guys who was working over the counter who served us, started shouting and said we have to get out from the tables and we said we wouldn’t mind paying the service Charge but he kept shouting for us to leave very rudely and aggressive.Our daughter was scared and couldn’t even eat her dinner in peace!So we left despite offering to pay for service charge even if they didn’t serve us!The restaurant was dirty and full of empty dishes on the tables, rubbish everywhere and they had only a lady to look after 20 tables so that is the result!The guys who work behind the counter were rude and we’re one of the worst Italian people I encountered during my holidays!I will definitely bring my own food next time I’m in Palermo airport as this is the only place to eat I definitely don’t recommend anyone to eat here.You will definitely regret it at all costs!

The staff here seriously need some proper training. They are like children and haven’t seem to have grown up and seemed to antagonise passengers. When you are dealing with passengers who have long journeys, as well as flight crew who fly regularly, often fatigued, you need to at least have some well mannered, well trained, professionalism and friendly customer service. These staff members could not seem to handle the pressure of this type of environment. I think this is the worst place I’ve visited and will try and avoid it and fly via somewhere else!

Lo sky loungebar si trova dopo aver superato i controlli per l'imbarco.Al momento dello scontrino bisogna decidere se sedersi o meno poiché è previsto un sovrapprezzo al tavolo.Buona la colazione cappuccino e cornetto .Buono e veloce il servizio, prezzi medio-alti. ️

The service I received last night at the Sky Lounge Bar in Palermo Airport was so awful, literally the worst I've ever had! There were many staff behind the bar and only 2 or 3 customers waiting to be served. The male waiter's taking orders were laughing between them and seemed unwilling to take my order. Once they had taken my order they told me to go around the other corner of the bar to collect my sandwiches so I did. I waited there a long time and the two girls were giggling and laughing by the grill and ignoring the customers waiting for their sandwiches. I ended up asking them how long it would be because I had to go to my gate and they laughed and said a few minutes. I then realised nobody had even selected the sandwiches I ordered from the chiller to put on the grill and they girls were just standing laughing by the grill. I managed to flag someone down who was refilling the sandwiches and he looked at my receipt, made a tear in it and selected my sandwiches and put them by the grill for the girls to grill. Still the girls did nothing until a older member of staff appeared and the girls then picked up the sandwiches and put them on the grill. They took them off after 1 or 2 minutes and just tossed them on the side and continued to laugh between them. I had to again flag down the male waiter refilling the chillers with sandwiches to say our sandwiches were just left on the side going cold despite the girls knowing me and another customer were waiting. Me and the other customer looked at each other in disbelief at the awful service and treatment we were receiving. Both girls were about 5ft 4 inches, one with curly long hair, one with straight slightly shorter hair. They were the worst. Although I am very tired having returned home in the early hours I am so shocked by the service I felt compelled to complain straight away.