Taco Casa - Cincinnati

The food is delicious, and the wait time is very short!

On recommended we visited for the first time taco casa. I see the reviews are everywhere. we drove through the drive thru and the food was plentiful and tasty. the actual restaurant was not well lit, no one had inside and seems not open. we saw a worker inside and went to the drive thru, where the ordering board was not eliminated, so it was difficult to order. also the flakons (sp) and the small tacosalate were great.

Love their Taco Salads! But staff could be a little friendlier.....

I drove all the way from Fields Ertle to patron this particular location. I ordered a Large Taco Salad no beans with an extra side of ranch, onions on the side, as well as extra cheese. When I got home my entire order was incorrect. I had extra ranch (that I didnt ask for) on my salad and a side of ranch. The extra ranch on the salad was to hide the fact that I only received 2 table spoons at most of meat on the salad. I did however get the bag of cheese on the side, but absolutely none on the salad. So basically I paid $14 for a Salad that consisted of Ranch Dressing and shredded lettuce. This is so unacceptable when the lady at the drive threw confirmed the order with me twice even before I reached the window, AND 2 more times at the window and they still butchered my order. When I get home and realized my order was incorrect I called the store back to complain and was placed on hold for 10minutes. So I eventually hung up called back. The same young lady answered and I explained my story, and asked how do they plan to remedy the situation. She said, The owner is here making the orders today and where you may have come before and we've added extra meat to the order without charge he wont do that She then continued to say, The owner isn't here now he went to the store so I'll see what he wants to do and you call us back in 15min I was previously placed on hold for 10 minutes and I had been on the phone with her for another 10 minutes now you want me to wait another 15 minutes?! By this time the fast acting diabetic insulin I've taken prior to my meal is causing my sugar to plumid because I hadn't eaten my lunch for being on the phone complaining. And now I'm short on meat cheese in my salad which is the bulk of proteins I needed to sustain a healthy sugar level. As I RECOUP from my sugar dropping to 43 I swear on my only child I WILL NEVER AGAIN IN LIFE patron this location, and/or any other location baring the Taco Casa name!

I bought 2 taco salads today around noon for me and my son, we both ended up with diarrhea and bad stomach cramps after eating it. Here it is 11 o'clock pm and both of our stomachs are still F'd up! We've ate taco salads from there for years and this have never happened, I will not be going back ever again!