Phở Hiệp Grill 2 - Chula Vista

In my last two visits, they forgot to bring us our drinks, and the food was just average.

I ordered pho on Thursday night, and it took an hour for my food to arrive. The staff were friendly, but if you value your time, I recommend finding another place. I was left waiting for others to finish even after being told it would take just 45 minutes.

I had a disappointing experience at this restaurant. The service was poor; we weren't allowed to sit at any empty tables. We came in craving a traditional hot pot, but they didn't offer that. We also wanted a classic curry, which was unavailable. It seemed like the staff prioritized serving men first, and the tempura shrimp we had was overly greasy. I can't recommend this place. The bathroom was dirty, and the floors in the dining area were not clean either.

If I could give a lower rating, the waitress would screw up everything from the start. But the food was good. Make sure you dress decent or you don't get good service. Nobody asked us about water and utensils. We work and look like hard-working people.

We ordered the Viet spring roll and found out that there was a piece of long hair within the roll, after our family had already taken the first bit of it. Notified the server about such situation immediately, and the guy simply took the dish back unconcernedly. We would still like a new dish but perhaps some degree of apologies. There was no apologies throughout the entire process. It seemed to us that the server did not even mind that it is not supposed to happen. An absolutely unpleasant experience.