Einstein Bros. Bagels

I have been a customer of this store for several years. I saw this store decline in quality and customer service, which made made not go there for several months.I can tell you that for the last year and a half or so I returned as a customer. I have been a regular customer now for over a year. I believe that the Manager Edwin has made this store earn this review. Customer service and food quality is much better. Staff is much more Customer oriented and aims to please the customers. I hope that Mr. Edwin sees this comment and remains at this store. I higly recommend this store.

Food is great. Atmosphere is great. Service is terrible.I ordered a turkey whatever sandwich, I forget what it was called. It comes with onion and chive schmear, and cucumbers, and comes with chips on the side. I asked to substitute the onion and chive schmear with regular plain schmear. I ordered it with diet coke.They charged me for a bottle of diet coke, instead of asking if I wanted a bottle or from the fountain. (I wanted a cup, from the fountain. I told them about the mistake, and they allowed me to get a cup of diet coke from the fountain, but they didn't fix the charge. I still ended up paying extra.When I got my food, I looked at it and there were no cucumbers, and no schmear. I brought it back and they added the plain schmear, but said they were out of cucumbers. They should have told me they were out when I ordered it, or at least when they were about to start making it. I really like cucumbers and it was the reason I chose that particular sandwich from the menu.So I took my cucumberless sandwich back to my seat, only to realize they also didn't give me the chips I paid for, so I had to go up and ask for them.Don't go here unless you want to pay for more than what you ordered and receive less than what you ordered.

My first in this store, and had the most amazing experience. Daniel had my mocha ready, delicious and warm as expected. Brandon grabbed the rest of my order, also provided excellent customer service. This guys are spot on the best. Thank you.

Breakfast sandwich bagels were delicious muffin was amazing love this place .

I just left this place and I am insulted! I stood in line to buy 1/2 dozen of plain bagel for my sons and was told I couldn’t because they had to save them for orders. I understood that the oven was not working so I then kindly asked for at least one to be sold to me for my son and was told emphatically no! I am insulted and will not return again! I stood in line like any other paying customer and was refused to be sold ONE plain bagel. Most HORRIBLE customer service!