Wendy's - Chillicothe
Wendy's
Description
**Wendy's: A Tale of Hits and Misses**
Wendy's has garnered mixed reviews, highlighting both standout moments and significant disappointments. While some patrons praise the cleanliness and fresh food, noting exceptional service from the manager, others report distressing experiences involving rude staff and mishandled orders. Issues such as hair found in meals and unfulfilled requests due to poor inventory management marred visits, leading to frustration and a decision to avoid the location in the future. Customers express a longing for improved staff training and better adherence to dietary requests, suggesting that this establishment has the potential for greatness but needs crucial adjustments.
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I had a single cheeseburger meal, and I was really hungry, but the taste was just alright. I always feel a little off the next day after eating fast food.
I bit into the hamburger and found a long hair in it. When I went inside to return it, I noticed the prep guy with long hair making the sandwiches. They really should be wearing hairnets.
Very good the Dave's triple yummy no ketchup and no onions but that's just meParking: A big parking lot and it's in Chillicothe Ohio
David at 6:27 on December 10th 2023, wouldn't make things right. ASKED for chicken nuggets being out to replace with just plain chicken patty from $1.99 sandwich. We were charged for them on the mobile app but then them not having regular nuggets was NOT conveyed to us until we showed up. We were offered fries, frosty, or spicy chicken nuggets instead. We explained that due to our dietary restrictions (diabetes (have to limit carbs) and multiple stomach issues (IBS, GERD, ect) we couldn't do all the extra carbs from a frost or extra fries, or the spice of spicy nuggets). We made a very simple ask a plain chicken patty in replacement of the nuggets. We were told that if that's what we wanted we would have to pay an additional $3-4 for the plain chicken patty to replace the nuggets we already paid for when the chicken sandwich only costs $1.99. How does this even make sense your going to Charge up to double what the sandwich costs when you sell it outright for half that, to replace something you couldn't give me and still charge me for the thing that is missing? While there we witnessed an employee that was upset due to poor inventory and management of shift prep, she said something to management and took out her phone and took a picture I hope someone higher up see's it. We were able to drive down the road 3min to another Wendy's and get great, fast, reliable, and respectful service. I hope this helps someone to prevent them from having a similar experience. We will also be contacting corporate. But this location has lost any repeat service from us or our family and really doesn't reflect well on their brand. This was also our daughter's birthday (which I told them) and that made it even worse!Dietary restrictions: BLATANTLY disregarded dietary needs offered high carb and spicy options in replace of plain chicken nuggets, not acceptable!Kid-friendliness: Not child friendly Based on how the manager spoke to us in front of our child and blatantly disregarded dietary needs when they were out of something. He made it very clear that he just didn't care.
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