Wingstop - Chicago Harrison

Food-wise, this is a standard Wingstop. No surprises. Food is up to par for what you are expecting. This location is heavily frequented by delivery drivers pick... read more Food-wise, this is a standard Wingstop. No surprises. Food is up to par for what you are expecting. This location is heavily frequented by delivery drivers picking up orders, so it takes a little while for the food to come out of the kitchen. Also, I would get delivery or pick up only. The clientele that stops in and eats here can be strange. People watching videos on their phones at maximum volume. Occasional screaming at employees and other diners. It gets weird inside. We have ordered delivery from this place several times and never had a problem with the food order or quality.

I would rate negative 0 stars if there was an option. This location is THE WORST I've ever patronized. My daughter entered the restaurant at 5:23pm and placed t... read more I would rate negative 0 stars if there was an option. This location is THE WORST I've ever patronized. My daughter entered the restaurant at 5:23pm and placed the order at 5:33pm. I'm double parked with my hazards on patiently waiting. 15 minutes passed. I called my daughter asking what is taking so long she said they busy and keep talking phone calls and not tending to orders. So another 15 minutes passed now it's 30 mins has passed and I'm annoyed. I pull my car over, left my hazards on because there's really no street parking on Harrison street, so I'm taking a chance because my daughter is clearly not speaking up for herself. When I walked it was exactly 38 minutes passed not counting the time it took to place the order. My daughter looking faint and confused just wanting her food said they are preparing the order now. I asked for a manager and a full refund. The worker stated the manager was unavailable and no refund could be given since the food is ready. My daughter took the bag. I told the worker to give me his manager name and number he said no he could not. Rude, inconsiderate and disrespectful staff so I figured the manager was worst. We walked out and I will be emailing Wingstop Company and discuss this matter. As you can see the tenders were overcooked and no garlic Parmesan or fry seasoning. My daughter was disappointed and lost her appetite. I want a full refund. This is unacceptable service and food.

Sorry but this place trully sucks! Waited for about hour for freaking wings! Matter of fact its still being cooked. How long does it take to cook fking 8 wings?... read more Sorry but this place trully sucks! Waited for about hour for freaking wings! Matter of fact its still being cooked. How long does it take to cook fking 8 wings?! They said bc there is bone it takes long to cook?! Like seriously?! You think ppl are stupid?!

Got my order wrong and charged me for extra sauce after they didn't put the sauce on my wings. I was going to ask for a redo, but they started acting like I did... read more Got my order wrong and charged me for extra sauce after they didn't put the sauce on my wings. I was going to ask for a redo, but they started acting like I did something wrong and asked for everything back after I had literally ALREADY given the food back. They went so far as to ask for the seasoning back....??? I ask for a refund and opt out of eating at Wingstop for the day because everything is ridiculous and I'd rather enjoy a calmer experience, and as I'm walking out they tell me I can't get a refund if I don't give my drink back..... I don't even want the drink... I just wasn't paying attention after the fact that I had already paid for a meal and was sitting down to eat it and couldn't even do that..... lol.... to get my order wrong and then get rude is too much. They're horrible.

This location has really gone downhill. The service used to be quick and friendly. Unfortunately the last time I ordered I waited for over 45 minutes for my onl... read more This location has really gone downhill. The service used to be quick and friendly. Unfortunately the last time I ordered I waited for over 45 minutes for my online order that was supposed to be ready in 15 minutes. The lobby was full of people waiting for their orders and walk-ins were being turned away. The guy working the phone and register was also touching the trash can and handling food. The lobby had trash everywhere. I wish corporate would do something because this place is so awful.