Dunkin' - Chicago

The food and drinks at Dunkin' are excellent, but during the busy morning rush, it can be frustrating to see just one staff member managing orders and making sa... read more The food and drinks at Dunkin' are excellent, but during the busy morning rush, it can be frustrating to see just one staff member managing orders and making sandwiches. Service often feels slow, so they should think about hiring additional employees to help out.

The next day, I decided to give Dunkin' another try. I carefully checked the menu and found the Midnight Blend, so I asked again for the dark brew. This time, t... read more The next day, I decided to give Dunkin' another try. I carefully checked the menu and found the Midnight Blend, so I asked again for the dark brew. This time, the employee offered to prepare a pour-over for me, which would take about five minutes. To my surprise, it was ready in under four minutes. Unfortunately, the coffee was even more bitter than the French roast. I tried adding three creamers and a lot of Splenda to soften the bitterness, but it remained too harsh, and I had to pour out the remainder I couldn't finish.

If you're searching for this Dunkin' location, it's situated one level down in the 303 building, at the southwest corner. This spot serves as a smaller satellit... read more If you're searching for this Dunkin' location, it's situated one level down in the 303 building, at the southwest corner. This spot serves as a smaller satellite location, or what I like to call a half-Dunkin', with just two rows of menu options. The staff member working during our visit delivered satisfactory service.

The service has been quite good overall, except for one instance where the drink was a bit watered down and bland. The staff is generally high quality and atten... read more The service has been quite good overall, except for one instance where the drink was a bit watered down and bland. The staff is generally high quality and attentive. I do feel a bit sorry for the one employee who has to manage busy periods in the morning on their own. I could have easily given this place five stars, but the fact that it closes at 1 PM is a significant drawback. It really limits the opportunity for customers to take advantage of happy hour deals from 2 to 6 PM. After all, Dunkin’ isn’t a brunch spot, so closing at 1 PM seems odd!

I picked up an egg wrap from the small store in the pedway. This location didn’t have any specials available. It was a quick, healthy, and convenient snack for... read more I picked up an egg wrap from the small store in the pedway. This location didn’t have any specials available. It was a quick, healthy, and convenient snack for my afternoon break.