Dunkin' - Chicago

I recently had a frustrating experience at Dunkin' with a late-night employee from Indiana. When I arrived at the drive-thru around midnight, he seemed groggy,... read more I recently had a frustrating experience at Dunkin' with a late-night employee from Indiana. When I arrived at the drive-thru around midnight, he seemed groggy, like he had just been woken up. After I placed my order, he asked me to come to the window. As I got there, I saw him starting to prepare my drink, but then he abruptly stopped and came over to tell me he realized he was making the wrong order. He said they didn’t actually have what I wanted. While I don’t remember his exact words, his explanation didn’t really make sense. I wouldn’t have been so bothered if this hadn’t happened before.

I was disappointed by my experience at this restaurant. The employee working the night shift was quite rude and appeared unprofessional when taking my order. He... read more I was disappointed by my experience at this restaurant. The employee working the night shift was quite rude and appeared unprofessional when taking my order. He sneezed on his hand a few times before handing me my food, which I found concerning. When I asked for a receipt, he bluntly told me that no receipts were available. Upon my repeated request, he almost threw it at me and slammed the window shut. Additionally, my bagel was stale and undersized.

I just ordered a hot matcha latte, and it has no flavor whatsoever. My husband got a coffee, and it tastes just as bland—like water. I'm not sure if the person... read more I just ordered a hot matcha latte, and it has no flavor whatsoever. My husband got a coffee, and it tastes just as bland—like water. I'm not sure if the person working there knows what he's doing. I'm really disappointed.

A taste for something different read more A taste for something different

Waited in the lobby for 10 mins before, I had to say is anyone working here, customer service is terrible, I went there to buy $400. Dollars in gift cards well... read more Waited in the lobby for 10 mins before, I had to say is anyone working here, customer service is terrible, I went there to buy $400. Dollars in gift cards well they Lost that sell and all future sells because I will never go back....