Dunkin' - Chicago

Bad customer service and they don?t pay attention. I asked for two coffees and an order of hash browns and when I got to the window she handed me one coffee and... read more Bad customer service and they don?t pay attention. I asked for two coffees and an order of hash browns and when I got to the window she handed me one coffee and my order of hash browns and I told her I was missing one coffee and she said she didn?t charge me for it but with an attitude and I just told her I would pay for it and she said she couldn?t charge me for it at the window so I just left. Also my cappuccino blast had way too much caramel it was literally undrinkable I ended up throwing it away.

I don't order coffee outside of my own pot a lot, so I was unsure of what to ask for. I described how I make my coffee at home and they were able to guide me to... read more I don't order coffee outside of my own pot a lot, so I was unsure of what to ask for. I described how I make my coffee at home and they were able to guide me to something I would like and it was good coffee. Thank you.

This review is only for the night crew. They have messed up my order literally 7 out of 8 times. I just order one basic drink and it's still wrong. Morning crew... read more This review is only for the night crew. They have messed up my order literally 7 out of 8 times. I just order one basic drink and it's still wrong. Morning crew is five stars tho

My three scoops in a cup was Strawberry,butter pecan, black walnut ice cream was fresh and the service was quick for a walk-in during morning rush hour. read more My three scoops in a cup was Strawberry,butter pecan, black walnut ice cream was fresh and the service was quick for a walk-in during morning rush hour.

Tensions increased a bit, but I firmly told her that she absolutely could provide the donut, as many Dunkin' Donuts locations do for Veterans Day. Eventually, I... read more Tensions increased a bit, but I firmly told her that she absolutely could provide the donut, as many Dunkin' Donuts locations do for Veterans Day. Eventually, I chose not to prolong the argument and left the store instead of holding up the line behind me. It was disappointing to see the manager act this way. This behavior is completely unacceptable. Veterans Day is a once-a-year event, and no matter one's personal opinions on the military and its members, the manager should fulfill a veteran's request for a donut on this special day. There shouldn't be any debate about this. If someone isn't willing to do their job, there are plenty of others who would be happy to take on that responsibility. I’m giving this experience a rating of 1 on a 1-5 scale, but honestly, it deserves a negative 1,000.