Red Robin Gourmet Burgers And Brews

Q: What's the wait?A: We don't know.I understand there is staffing shortage but you should have a vague idea whether Its 30 min 1 hr, 2hrs. The rate that food is being served is the estimate of time regardless of how many staff you have. For sub par burgers not worth waiting.

The service was a bit slow but the food made it worth it

Unfortunately our family and I had a very bad experience. This location was not up to par like other Red Robin’s we have previously visited. Our drinks had to be “sniffed” to figure out which was coke and root beer. We sat for 20 mins before we were asked what we our BEVERAGE order was. The food we ordered took over an hour. I had to get up and ask for napkins , refills on drinks , etc. ….. Our Order arrived cold . I had to remove all appetizer plates myself to get the table cleaned up , so I just placed them on another table . Instead of the employee asking if we needed anything instead she stated sorry I’m looking for Easter eggs for a “Easter egg hunt” I mean honestly it was just horrible . As an individual who worked in the service industry for many years this was unacceptable.

The food was good and the service. they just need help.

Worst customer service I've ever seen. If I could give zero stars I would.