Reviews

Overall Total Score
4.3 out of 5
Impressive | 2252 reviews

What J7713WCdeniseb doesn't like about Costa Coffee:
My first visit to costa coffee , I was left a bit disappointed I ordered a tuna ,mozzarella,tomato panini, I got no tuna. My husband ordered a Ham , cheese tomato, he said that was loverly mine tasted good but disappointed with my tuna missing .we had 2 hot choc s they where delicious. The staff need to listen and smile . Found it also very expensive. View all feedback. What susanhaygarth likes about Costa Coffee:
I am not particularly fond of Costa, but my husband loves it, especially their smoothies. The person working behind the counter was friendly and patient, and the rest of the staff seemed fairly cheerful. View all feedback.

Reviews from various websites

Tripadvisor
1.9 ★ from 11 reviews
J7713WCdeniseb
27.12.2023 - 16:37

My first visit to costa coffee , I was left a bit disappointed I ordered a tuna ,mozzarella,tomato panini, I got no tuna. My husband ordered a Ham , cheese toma...

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Joseph
27.12.2023 - 16:37

Women at the drive through had a really poor attitude. Ordered my daughters a hot chocolate and babychino, usually get asked if you want marshmallows separate,...

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Sharon
27.12.2023 - 16:37

My usual favourite coffee but had a long wait as many in front were ordering food around 11 oclock. Could have done with more baristas on duty, only 2 working a...

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Yay
27.12.2023 - 16:37

Visited today, (10/10/18) for a cappuccino at about 12:15pm. I mention the time so that the management can hopefully establish which members of staff were on du...

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susanhaygarth
27.12.2023 - 16:37

I am not particularly fond of Costa, but my husband loves it, especially their smoothies. The person working behind the counter was friendly and patient, and th...

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At this Costa location, customer service appears to be a hit-or-miss experience. Some visitors were delighted by friendly staff, like Hannah, whose warmth stood out amidst a backdrop of shortcomings. Conversely, others encountered unfriendly service and erratic policies, with complaints about cleanliness and maintenance of facilities exacerbating the experience. Although many appreciated the beverage options, the quality—including watery Frostinos—left something to be desired. Despite the pleasant atmosphere and spacious seating, lingering tidiness issues diminished the appeal. Ultimately, while some aspects shine, others need considerable improvement for a truly enjoyable visit.

Menu
4.8 ★ from 8 reviews
Faye
13.12.2022 - 22:14

This costa was really good, very good staff, always had a smile and got all orders right.

Faye
13.12.2022 - 22:14

Typical costa, not sure why screens on the roads are still needed as the order tricky, busy place beautiful coffee

Chelsea
13.12.2022 - 22:14

Very comfortable. so much quieter than usual on a wintry Friday afternoon, so could relax for 40 minutes or so!

Christopher
13.12.2022 - 22:14

So the notorious coffee chain costa, known for its millions and a syrup to make a perfectly good coffee taste nothing like coffee. this Costa branch has not dis...

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Jason
13.12.2022 - 22:14

Lovely hot chocolate with marshmallow and crème. Tuna melt sandwich was delicious too.

Facebook
4.4 ★ from 134 reviews
Foursquare
3.4 ★ from 31 reviews
Google
4.2 ★ from 643 reviews
Restaurantguru
4.2 ★ from 777 reviews
Gastroranking-uk
3.2 ★ from 113 reviews
Int Restaurants
4.4 ★ from 1485 reviews

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