E Lounge - Chesterbrook

The biggest disappointment, however, was the swimming pool. While it was open, it was not usable at all. The floor was filthy, there were black pieces floating... read more The biggest disappointment, however, was the swimming pool. While it was open, it was not usable at all. The floor was filthy, there were black pieces floating on the water's surface, and the water itself was not warm. There was no furniture or towels available at the poolside. Despite the niceness and welcoming attitude of the front desk manager, we were misled about the pool's condition and ended up wasting time changing into swimwear only to change back shortly after. Overall, the hotel appeared in desperate need of renovation, deep cleaning, and maintenance from the outside areas to the inside. On a positive note, the hotel did offer a good packaged breakfast, comfortable mattresses, pillows, and comforters. Additionally, the hotel is located near the beautiful Wilson Farm Park.

The advantage of this location is the 2 bedroom floor plan. I was told that my room was freshly renovated. I find that difficult to believe. A few minors things... read more The advantage of this location is the 2 bedroom floor plan. I was told that my room was freshly renovated. I find that difficult to believe. A few minors things like missing caulk and the vent cover said otherwise. The building didn't have a working ice machine. The COVID-19 restricted breakfast options were disappointing for this to be The Embassy Suites. The front desk staff was very nice. I would return now that I am sure what to expect.

Not recommend this hotel, because I have anything against this hotel/staff, rather due to the crowd which had occupied the hotel. The front desk staff ensured t... read more Not recommend this hotel, because I have anything against this hotel/staff, rather due to the crowd which had occupied the hotel. The front desk staff ensured that the check-in was smooth, but the crowd staying in the hotel was rather unruly/noisy. We had few kids, families screaming and crying late in the night. My stay was also with my family of 2kids,but surely not as unruly/noisy as some others in the hotel. The breakfast was served in a packed box(turn off for me being honors member,embassy suite enthusiast),its not just for us, everyone who stayed there got a pack/box for breakfast, so no complaints there. The front desk staff was extremely helpful and courteous, even helped us cleaning the floor when we had a minor accident, with some coffee spilled. We noticed that there were 4-5 policemen in 2-3 cars trying to settle a civil disturbance case b/w some occupants. It was time for us to checkout peacefully!

I had a fantastic experience at this restaurant and hotel. It was the best Embassy Suites I have ever stayed at. The service and the overall experience were won... read more I had a fantastic experience at this restaurant and hotel. It was the best Embassy Suites I have ever stayed at. The service and the overall experience were wonderful. Traveling a little further to get what you want is definitely worth it in this case. The hotel was very nice and I thoroughly enjoyed my stay.

I live less than a mile away and only stayed at this hotel to give my two young daughters a morning or afternoon at the pool. I called the day before check-in t... read more I live less than a mile away and only stayed at this hotel to give my two young daughters a morning or afternoon at the pool. I called the day before check-in to make sure the pool was open, and it was. However, my kids wouldn't go past their waist in the pool because the water was too cold. The front desk sent maintenance to try to fix it, but nothing could be done. While we waited, I went to use the unisex bathroom in the pool area and was appalled. There was a strong smell of urine as soon as I opened the door, and the toilet was dirty and covered in discolored toilet paper. Even if they had fixed the pool temperature, I would not have gone back due to sanitary concerns. The room was okay, but the condition of the pool area raised doubts about whether the hotel really upholds its CleanStay promise. The front desk apologized and offered to have the general manager contact me, but it has been 3 days and I have not received a call.