Papa Johns - Cheshire West and Chester

I have had many bad experiences at this place, my pizza was not only 45 minutes late, but when i recieved the pizza it taste like rubber. On calling the manager of the store, i got a very frosty reception. Offering me a large pizza for free, ha, the 1st pizza was diabolical why would i proceed to want another one. I dont want a free pizza, neither will i be eating from here ever again.

We’ve historically had variable service here but worth checking when you fancy a pizza. We waited over 1.5 hours for the food and chased over the phone the staff said they accept orders even when they know it’s outside of the 45 minute estimated time. Apparently the boss tells them to accept all orders as just eat charges them if they don’t accept. Might be useful to review the procedures.

I received excellent customer service. Male assistant carried my order to my car as I was carrying my baby, he double checked my order when we got there and realised something was missing, and ran them back to my car. He was so pleasant and the food was delicious. A happy family. Thank you

I went there Thursday night, I asked for two simple Margherita to take away! When I opened the pizza at home we found the ham in both pizzas, for me and wife was ok but our kids don’t like ham so I had to go to Asda to buy another Pizza Margherita! Disappointed! I won’t rush back!

I am yet to have a reply from head office, the customer service is terrible from here.