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Contribute FeedbackIn a recent visit to a local restaurant, the experience showcased a troubling mix of mediocre service and disappointing food quality. Understaffing and equipment failures led to long delays, exacerbated by an unprofessional manager whose rude demeanor negatively impacted both staff and patrons. Customers faced cold meals and mismanaged orders during a chaotic atmosphere. While some staff members demonstrated commendable dedication, it was evident that proper training and support from management were lacking. There were glimpses of potential, with reports of attentive service from individual employees, but consistency remains an issue as the establishment struggles to maintain a positive dining environment.
The McDonald's food was typical, but Edwin's exceptional service made the experience outstanding. He was attentive and took the time to describe some of the new menu items. Thank you, Edwin!
Yesterday's visit to the restaurant was quite disappointing. One of the coffee machines was broken and they were understaffed, causing delays. Despite waiting for my coffee, I enjoyed the seasonal drink promotion. However, the manager's behavior was unacceptable. He was rude to staff members and made inappropriate comments about customers and their orders. This unprofessional attitude only added to the stress of the situation. The poor coffee lady was overwhelmed and struggling to keep up with the demands. I witnessed more mistakes and missing items in orders due to the chaotic atmosphere created by the manager. I chose not to stick around to hear any more of his disrespectful behavior. It's important for managers to remain calm and support their staff during busy times, not belittle customers. I hope this manager's behavior improves in the future.
Delivery by Deliveroo was terminally slow and the deadline for delivery, visible on the app, kept moving later. It took 50 minutes in the end. This was ordered just after 8.30 on a Tuesday evening. When he arrived, the delivery man said. “I’m sorry it’s late, but nobody wanted to make it!” The meal was barely warm and the chips were cold. The vegetables in the bun filing were two circular slices of gherkin and a small chip of onion.
The worst McDonald’s I’ve ever had. Delivered through Uber, the food was as cold as outside and it’s cold today. Will never visit this store again, food went straight in the bin 15 pounds wasted. And what can they do, nothing! Scum of the earth.
Would have liked to got my babies a late night treat but for some reason you’ve closed at 21:55 instead of 22:00, on Sunday 20th dec