Ferlay - Full Menu

Service is abysmal! Called in order of wings to go 12/19/2015 at 6:28pm. The person who took the order said 20-25 minutes. I arrived at 6:43, a little early. To... read more Service is abysmal! Called in order of wings to go 12/19/2015 at 6:28pm. The person who took the order said 20-25 minutes. I arrived at 6:43, a little early. Told the lady behind the bar I had called in an order to go. She said it would be up in just a little bit. A few minutes later she said he was boxing them up now and she ran my credit card. More time went by and no wings. I could see the cook manning the deep fryer. He emptied the fryer basket and I thought, great, my order is up. A few more minutes went by and a waitress comes out with a bag and two styrofoam to go containers. I thought it was my order. At this point I had waited 30 minutes. The waitress delivered the to go boxes to someone else. Then the bar tender came over and said it would be just a few more minutes. During the length of time I sat waiting I saw two small orders come out from the kitchen so it 's not like they were busy. At just under 40 minutes I told the bar tender I had to go and asked to be refunded. She said just 2 more minutes. I refused and asked again to be refunded. She made me feel like I was in the wrong for asking for a refund. She went to the touch screen register to issue my refund. She paused at one point as if she was confused by whatever she was looking at. She came over to me took my receipt and tore it up and walked away. I remained seated thinking she would be bringing a refund receipt. Instead she continued her conversation with her friends at the end of the bar. I asked if I get a receipt she said, No, I tore it up in front of you. Today I look at my credit card statement and the charge is on there with no refund. Can 't be sure if it was ignorance or on purpose but either way I will have to make another trip to this poorly operated business and will most likely be made to feel like a heel for my inconvenience when I try to explain why I am there.

If you like sports this is your spot. Food is good. Super clean place read more If you like sports this is your spot. Food is good. Super clean place