Reviews

Overall Total Score
3.4 out of 5
Good | 1378 reviews

What TATraveller doesn't like about Benugo Cafe At John Lewis:
The coffee is great and the service is fairly fast, but the tables are never cleared promptly. The last time we were there, the customers were clearing them with a look of resignation on their faces. John Lewis really needs to address this issue. (And this is not the first time I have complained about it). View all feedback. What Francesca H likes about Benugo Cafe At John Lewis:
This cafe in JL is excellent. The staff is fabulous, the coffee and food are excellent, and the service is quick. I frequent this cafe often and highly recommend it. View all feedback.

Reviews from various websites

Tripadvisor
2.5 ★ from 40 reviews
TATraveller
24.12.2023 - 07:00

The coffee is great and the service is fairly fast, but the tables are never cleared promptly. The last time we were there, the customers were clearing them wit...

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Francesca
24.12.2023 - 07:00

This cafe in JL is excellent. The staff is fabulous, the coffee and food are excellent, and the service is quick. I frequent this cafe often and highly recommen...

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Lou
24.12.2023 - 07:00

This charming cafe has a very friendly and kind staff. They serve delicious coffee and their ham and cheese croissants are excellent, as well as the chocolate c...

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mickymccc
24.12.2023 - 07:00

I come here regularly with my girlfriend and we are pleased every time by the very friendly team. Recently found out they make the sandwiches, wraps and paninis...

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teatimegirl2018
24.12.2023 - 07:00

Staff looking at phones instead of serving. Handed in full loyalty card Was not offered a new one. No serviettes- when asked staff member said oh we haven’t got...

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At John Lewis’s café, patrons are met with delicious coffee and friendly staff. Many rave about the fresh sandwiches and delectable pastries, creating a pleasant atmosphere for relaxation amidst Chelmsford's hustle. However, consistent complaints arise regarding slow table clearing and service delays, detracting from the overall experience. Issues with menu restrictions and unreliable availability of items further frustrate customers. While some enjoy their visits, others suggest exploring alternatives like "The Place to Eat" for a more satisfactory dining experience. Despite its charm, the café grapples with maintaining the high standards expected from a beloved establishment.

Menu
5.0 ★ from 3 reviews
Freddie
12.12.2022 - 06:25

Excellent customer service from the team in the TV department and especially mention prince who walked me not only from the to the collection point, but went in...

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Lee
12.12.2022 - 06:25

Best john Lewis store I was in. the staff are very friendly, helpful and knowledgeable. it is always such a pleasure to go in this load. I love especially the b...

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Shannon
12.12.2022 - 06:25

Fantastic business, the wide range of home elements and electrical as well as fashion and perfume/cosmetics. one of the few department stores on our high roads....

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Google
4.3 ★ from 1398 reviews
Gastroranking-uk
2.5 ★ from 37 reviews
Int Restaurants
3.5 ★ from 1301 reviews

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