Lime Basil - Chapel Hill
Lime Basil
Description
This bustling Vietnamese restaurant has garnered a loyal following for its authentic pho and friendly service. However, recent experiences reveal inconsistencies, particularly with takeout orders. Customers have faced long wait times and occasional lapses in food safety, raising concerns about handling practices. While the menu shines with options for both meat lovers and vegans alike, patrons have reported issues with lukewarm food. Despite these setbacks, many remain hopeful for a return to form, praising the flavorful dishes and vibrant atmosphere. Overall, this restaurant remains a beloved spot, albeit with some room for improvement.
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I ordered the Pho Tai Chin Gau #6, made with eyeround, shank, and fatty brisket. I had been wanting noodles for a while, and this soup definitely satisfied my craving.
Unexpected long waiting time called several times without picking up any employee, so turned to order and pay online. note them, said 15-20 min before ready. in 20 min. the command was far behind. the load was very busy and appeared short-circuited. waited 27 minutes in the load and finally got order. testimonials have accidentally dropped a long side pocket of pho on the floor, but still just took it up and put in my pull-out bag without thinking twice about it. When I was unhappy, I finally asked the staff to get a new one. the personal agreed and expressed apologies. when the order was handed over, the personal kindly offered a free drink that compensated my geduld for long waiting. when one looked closely, it was a completely refreshed frozen coconut juice drink (not knowing when it was stored, and the refresh was not low enough to be out of the driven zone), which had expired 4 months and 6 days ago! I used to be a loyal customer of kalka and basilikum and was satisfied with their eating. eat tastes authentic. but this time I am very disappointed by this experience, especially because all this raises my care for their safe food and handling practice as a food service operation significantly!
This is our favorite Vietnamese restaurant in the area! The Saigon Street Noodle special is one of my favorite meals to eat. The service and the owner are incredibly nice and friendly and the food always comes out great, hot, and on time. Couldn’t recommend more!
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