Lime Basil - Chapel Hill

Tasty Vietnam cuisine, especially the fried rice, very fair price with the food quality. front desk is extremely nice and courteous. read more Tasty Vietnam cuisine, especially the fried rice, very fair price with the food quality. front desk is extremely nice and courteous.

Unexpected long waiting time called several times without staff picking up, so turned to order and pay online. Notice said 15 20 min before ready. Arrived in 20... read more Unexpected long waiting time called several times without staff picking up, so turned to order and pay online. Notice said 15 20 min before ready. Arrived in 20 min. Order was way behind. Store was very busy and appeared short staffed. Waited in the store for another 27 min and finally got order. Witnessed staff accidentally dropped bean sprouts side bag of Pho on floor, but still straightly picked it up and put into my takeout bag without thinking about it twice. Feeling unhappy, I eventually requested staff to get a new one. Staff agreed and expressed apologies. In handing over the order, staff kindly offered a complimentary drink compensating for my patience for long waiting. When taking a close look, it was a completely thawed frozen coconut juice drink (didn't know when it was thawed, and the receiving temp was not low enough to be out of the danger zone), which had expired 4 months and 6 days ago! I used to be a loyal customer of lime and basil and had been happy with their food. Food tastes authentic. But this time I am very disappointed with this experience, especially because all these significantly raised my concern for their safe food storage and handling practice as a foodservice operation!

This is our favorite Vietnamese restaurant in the area! The Saigon Street Noodle special is one of my favorite meals to eat. The service and the owner are incre... read more This is our favorite Vietnamese restaurant in the area! The Saigon Street Noodle special is one of my favorite meals to eat. The service and the owner are incredibly nice and friendly and the food always comes out great, hot, and on time. Couldn’t recommend more!

I just came in for Pho at 9pm ordered inside. My soup was barely even room temperature the veggies/meat/noodles all refrigerated. I don’t live nearby so I had t... read more I just came in for Pho at 9pm ordered inside. My soup was barely even room temperature the veggies/meat/noodles all refrigerated. I don’t live nearby so I had to throw this all away or eat cold soup. Not happy. Wasted my money.

My daughter decided to dine at this restaurant before heading to the southwest for three months (the other restaurant she chose was Merritt's), which speaks hig... read more My daughter decided to dine at this restaurant before heading to the southwest for three months (the other restaurant she chose was Merritt's), which speaks highly of this place.