Northfork - CHAPEAU

Terrible Customer Service! Cancels on people and keeps their deposit. Can’t give clear answers and clarification! I do not recommend even trying to book with Ma... read more Terrible Customer Service! Cancels on people and keeps their deposit. Can’t give clear answers and clarification! I do not recommend even trying to book with Margaret and Devina! Stay away!

I do not recommend booking your wedding here as the communication between the current owner Devina and Event Coordinator Margaret is far from being on the same... read more I do not recommend booking your wedding here as the communication between the current owner Devina and Event Coordinator Margaret is far from being on the same page. We were told we could have certain accommodations no problem, as others in the past have had these accommodations, which I tried to clarify with the owner before sending the deposit, but she again ignored that question. So, we went with what Margaret told us and signed the contract and sent our $1000 deposit over a year ago. Fast forward to 4 months until our big day, we had brought up the topic of certain accommodations to Devina and she replied with no, we do not allow that… well why wasn’t this discussed prior when we tried to bring it up again?!So they then came back with the offer of, “we will allow these accommodations only IF you spend $1550 tax and rent out the house as well, but if not, we cannot offer you the other accommodations”…So we came to the conclusion that we needed to find a new venue, potentially. I brought this up with Margaret who said “you can get your deposit back if we are able to fill your spot” fair enough. But nope, that’s not what Devina said or wants to do.In fact, Devina said to Margaret directed at me “don’t let the door hit you on the way out, hun”. That I have proof of.Keep in mind, I had not yet cancelled yet, I wanted to discuss this further to see what our options were. So I emailed Devina asking if her and I could talk about this situation seeing as her and Margaret can’t seem to mutter the same line twice. And she replied with “we accept your cancellation”… well, I didn’t cancel yet? So, technically they owe me my deposit back if they’re cancelling on me, which I then replied to her with. And since then it’s been crickets.$1000 isn’t much to her as the farm is now again for sale for $1.5mil, but for brides trying to pay for a wedding in 2023, $1000 goes a long way.Also a previous bride from 2022 said her wedding day was extremely stressful as management was in the way, interrupting their day, and the cleanliness wasn’t up to par either with mouse droppings all over the table settings. People who lived in the main house came down and helped themselves to a plated dinner that they weren’t invited to? Yikes.Save yourself the stress and money and look elsewhere. We’re not only $1000 out (and waiting for it to be refunded), but we had to reorder wedding invitations, envelopes, stamps and cancel other vendors amounting to a total of $2000…Hopefully the next owner of Northfork can bring back the class and professionalism that the Flemings had when they owned it.

We rented this venue for our recent wedding in August. There were a number of issues mainly due to poor communication from ownership. We would be told one thing... read more We rented this venue for our recent wedding in August. There were a number of issues mainly due to poor communication from ownership. We would be told one thing by the venue coordinator and then another thing entirely by the owner, Davina.One of the groundskeepers, a female, decided the appropriate time to come speak with the family of the bride was 10 minutes before the ceremony began, at which time she wanted to tell us only clear plastic garbage bags would be acceptable for cleanup...? The women then proceeded to hang around the ceremony, taking pictures without anyone's permission, making guests feel uncomfortable, and interrupting the bride and Father of the bride to chat before they walked down the aisle.The newlyweds rented the cabin for the wedding night as it was advertised as air conditioned, much needed in the 30 degree heat. To our dismay upon arrival there was no ac unit in sight, and all windows and blinds were opened. Outdoor lights from the cabin next door were left on until 5am with no blinds to block the light. It was extremely unpleasant and not at all worth the price charged. Save yourself the trouble and book a professional venue. This place is not what it used to be. I would not recommend Northfork.

Very unprofessional staff. read more Very unprofessional staff.

We booked a room as we had a wedding to go to not far from the farm. When we arrived there was no one around to show us our accommodation, so i started knocking... read more We booked a room as we had a wedding to go to not far from the farm. When we arrived there was no one around to show us our accommodation, so i started knocking on doors and looking where i thought we were staying but all the accommodations had luggage in them. There was a wedding been held in the big barn and i had to go and ask people if they knew where we could find someone who knew where we were staying but they didn't know. I phoned the owner several times but it went to voice mail, eventually the people who live on site who were home but never answered their door came out and were unaware that we had booked to stay. The bride and groom were in our accommodation and they offered us a room with one bed plus a pull out couch as there was four of us, this accommodation was in the bushes and it had a out house which was unexceptable fir the $300 we paid. We were then offered to share the bride and grooms space which was ridiculous. They then offered us the space to change which we did, but as i was changing someone walked in and he was so embarrassed, it wasn't his fault as they had paid for that accommodation too. We got a full refund and the owner offered us a free night but unfortunately after that we declinced. I did ask as a good will gesture to give us a gas card for gas wasted but she hasn't responded. Very bad experience sadly.