Chipotle Mexican Grill - Chantilly

The food was outstanding, and the service staff was exceptionally cheerful. However, the restroom could use some updates, and it might be best to relocate the d... read more The food was outstanding, and the service staff was exceptionally cheerful. However, the restroom could use some updates, and it might be best to relocate the drinks area away from the entrance to the restroom. On a positive note, there is ample parking available.

Awful location—do yourself a favor and steer clear! This isn’t my first bad experience here. Yesterday, I went to order three items for my family, and the staff... read more Awful location—do yourself a favor and steer clear! This isn’t my first bad experience here. Yesterday, I went to order three items for my family, and the staff was incredibly rude. The woman taking my order rolled her eyes when I mentioned that I wanted three items, and when I asked for a side of salsa, they outright refused to provide it. I also ordered a side of tortillas, paid for them, but they were missing from my bag. I also paid for guacamole, which was absent as well. When I inquired about my missing items, the staff offered no assistance and simply said, "Sorry, we don’t have it." They took my money but didn’t deliver what I ordered. When I asked for their names, they refused to provide them and instead gave me the manager's business card, suggesting I could file a complaint about that manager. Overall, the staff at this location is unfriendly and inefficient. Their attitude is rude and dismissive. This place should really be shut down!

I've visited this Chipotle location twice in the past few months. The other day, they seemed to have just recovered from a busy rush. They informed customers th... read more I've visited this Chipotle location twice in the past few months. The other day, they seemed to have just recovered from a busy rush. They informed customers that they were out of chicken and it would take 20 minutes to prepare more. I decided to go with my second choice and opted for steak instead.

I always look forward to my lunchtime favorite at Chipotle. Since it tends to get quite crowded during lunch hours, I make an effort to arrive either before or... read more I always look forward to my lunchtime favorite at Chipotle. Since it tends to get quite crowded during lunch hours, I make an effort to arrive either before or after the rush. The food is consistently fresh and well-prepared. However, I’ve noticed that they sometimes have trouble keeping the preparation area clean. I've brought this up to them multiple times because food safety is an important issue. Thankfully, I've never experienced any illness after eating there.

Every time I go, it seems like something is always missing—either the guacamole or the salad. I've also noticed that the staff doesn’t appear to be well-trained... read more Every time I go, it seems like something is always missing—either the guacamole or the salad. I've also noticed that the staff doesn’t appear to be well-trained. I usually visit two different Chipotle locations twice a week, either the one in Chantilly or the one on Main Street in Fairfax. I truly wish the employees at this location could be trained like those at the Fairfax store.