Freddy's Frozen Custard & Steakburgers - Feedback

Got the family this food for dinner tonight 7/19/24 couple drinks which were refreshing, but the cheese curds were over cooked to the max it also had barely any... read more Got the family this food for dinner tonight 7/19/24 couple drinks which were refreshing, but the cheese curds were over cooked to the max it also had barely any cheese in the curds, the fries were great and the other issue was the burger had no ketchup on it and I love ketchup..!

The food is great, however, when we told the lady our order she only got half of the order. read more The food is great, however, when we told the lady our order she only got half of the order.

Great location but had a very long wait for food even though it wasn't very busy. Ordered cheese fries and as you can see in the photo I think I got cheese with... read more Great location but had a very long wait for food even though it wasn't very busy. Ordered cheese fries and as you can see in the photo I think I got cheese with some fries. Which Im not upset about but really had to dig into the dish to get to a soaked fry.

A fantastic take on premium fast food in a retro Americana setting The smashed burgers and shoestring fries were fantastic. Service was quick and courteous, and... read more A fantastic take on premium fast food in a retro Americana setting The smashed burgers and shoestring fries were fantastic. Service was quick and courteous, and the interior of the restaurant/restrooms was clean and inviting. Prices were comparable to any other big chain burger joint, but the quality and taste were perfect.

Olivia was very sweet to me the whole time when i was ordering she was smiling. The customer service is gorgeous read more Olivia was very sweet to me the whole time when i was ordering she was smiling. The customer service is gorgeous

Service was good, the food was brought to our table, the food was really good! The chili cheese fries read more Service was good, the food was brought to our table, the food was really good! The chili cheese fries

This is our favorite place for hamburgers for frozen Custard and also I am a veteran myself. read more This is our favorite place for hamburgers for frozen Custard and also I am a veteran myself.

I love Freddys. The best place to eat. However, the service in this particular place is the best. I usually go to one of the 2 locations on Bell Rd, but go here... read more I love Freddys. The best place to eat. However, the service in this particular place is the best. I usually go to one of the 2 locations on Bell Rd, but go here when I work. Staff and management take care of the guests and seem very happy to be there.

There combo meal are yummy specialty chili cheese fries read more There combo meal are yummy specialty chili cheese fries

We had a really great experience, food was delicious and service was excellent!! read more We had a really great experience, food was delicious and service was excellent!!

Burgers were okay, place was okay, service was okay. Nothing too impressive. Would eat here if i was in a hurry had to choose between McDonalds this read more Burgers were okay, place was okay, service was okay. Nothing too impressive. Would eat here if i was in a hurry had to choose between McDonalds this

Update: 6/28 The District Manger Madison reached out to me took full accountability for the mistake and was professional and courteous. From our conversation, y... read more Update: 6/28 The District Manger Madison reached out to me took full accountability for the mistake and was professional and courteous. From our conversation, you can tell that she truly cares and spoke from a place of genuine disappointment for the experience that I had and she assured me that their goal was to grow and learn from it. I also appreciate that I was never asked or pressured into updating my review in order to be made whole so this edit is of my own volition. I have no doubt that my next visit to this location will be great! I ordered 2 combos with a shake and a concrete a week ago. I got home and realized I was missing the chicken tenders from the order. I tried calling the store a couple of times immediately after we realized that the food was missing but was unable to get in touch with anyone at the restaurant but left a message as requested by the voicemail. I have subsequently called 4 additional times throughout the week and still have not been able to speak with anyone except the voicemail that are never returned. I waited a full week before posting this because understand that stuff happens but at this point it is beyond a reasonable level of patience. This is the second time in a row that food was missing. Last time was months ago and was a hotdog, we had enough food without it and I just wrote it off as a mistake.

Get home to find the burger completely raw ????! Not cooked! Not warm! Plus they didn?t include any fry sauce even though i ordered it. I?m never eating here ag... read more Get home to find the burger completely raw ????! Not cooked! Not warm! Plus they didn?t include any fry sauce even though i ordered it. I?m never eating here again. Plus the people that work here are rude as heck. It used to be nice quality food but since covid it?s been trash!

Decent place to get a burger if you like the smash style. I personally prefer something to bite into but these burgers are well seasoned, the French fries are s... read more Decent place to get a burger if you like the smash style. I personally prefer something to bite into but these burgers are well seasoned, the French fries are shoestring cut and are crispy and the custard is delicious. Overall a solid place to eat

It 's may be safe to eat here but there are no other redeeming qualities Over cooked fries sad little steak burger 1 ketchup packet to come out down with... Not... read more It 's may be safe to eat here but there are no other redeeming qualities Over cooked fries sad little steak burger 1 ketchup packet to come out down with... Not for me again.