Pizza Hut Express - Cerritos

Do not order from this place. There is some fraudulent activity either with the app or employees. I placed order on mobile app, and when my order was significantly delayed, I called to check. I was informed my pizza was delivered to a completely unknown address because I had called to change the address! The manager refused to fulfill my order or provide me with a credit/refund. I was rudely informed that I had to deal with corporate number. Extremely concerned at security of the app, and the security measures in place to modify orders. Why would I call in to change an address if I made the decision to use mobile app for my order to begin with?? Nor was I ever notified of the change, zero notification to confirm. Additionally, I have a history of ordering via mobile app, and have zero history of ever having any issues. Rather than giving the customer the benefit of the doubt that this was some sort of fraud, I was completely dismissed by the store. Be careful when ordering from this store, and the app. Something fishy happening. I did file a formal complain, and requesting a call. Will update once I here from them. Luckily, Corp agreed to refund the charges, but the concern with the safety of the app and unacceptable customer service is still pending. Unbelievable!UPDATE (5 days later): I wrote and email to [hidden email] and have yet to hear back from anyone. I just emailed them a follow up email today requesting a response. I will if and when they contact me. Additionally, they still charged my CC contrary to corporate telling they were not. Luckily, as an Amex customer, I am able to dispute.

They automatically add a Service Fee to your order even for pickup. WTF the dummy worker said they do this so they don't have to raise the prices..LAIR LAIR The prices did go up and on the website it says because the cost to do business in Cali is so expensive..then LEAVENEVER GOING BACK..Pappa John's is now my favorite

Website isn 't user friendly. Called in the order for take out. Place could have been cleaner they forgot an order of breadsticks. The girls crave their stuffed crust. So I 'll be keeping my fingers crossed to see if the take the credit they say they added to my number on file.

Terrible terrible, nasty horrible nasty awful place!, lots of people getting sick and just nasty place!

Today I ordered from this location hoping to get a better pizza then the Pizza Hut by my house. Nope. I got the same crappy pizza. I ordered the original style pizza and was given the hand tossed pan style, not what I ordered but was told they are the same. Then they told me I will make you another pizza for more how are you going to charge people for more pizza when you didn't give the customer what they ordered in the first place. Shame on Pizza Hut, this is the second time that this has happened at different locations. Poor customer service skills on the manager telling the customer they are wrong. I would give 0 stars but it's not available