Reviews

Overall Total Score
3.5 out of 5
Very good | 198 reviews

What 6JLJ doesn't like about Costa Coffee:
The customer service at this restaurant is absolutely unacceptable. The server I had seemed to lack basic customer service skills and had a bad attitude. This is not the first time I have experienced poor service from her. Perhaps she should consider a different job where she doesn't have to interact with customers. View all feedback. What 6JLJ likes about Costa Coffee:
Today I was served by a very charming and customer service-focused employee at this Costa. She has served me before and as always, she never fails to impress. Lisa is definitely an asset to Costa and to this specific Costa store in Aberystwyth. Thank you, Lisa, for your fantastic work! View all feedback.

Reviews from various websites

Tripadvisor
3.4 ★ from 99 reviews
6JLJ
23.12.2023 - 04:24

Today I was served by a very charming and customer service-focused employee at this Costa. She has served me before and as always, she never fails to impress. L...

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6JLJ
23.12.2023 - 04:24

The customer service at this restaurant is absolutely unacceptable. The server I had seemed to lack basic customer service skills and had a bad attitude. This i...

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pjr2200
23.12.2023 - 04:24

Located in Aberystwyth, we came across a Costa Coffee shop that was quiet and perfect for my wife and me. I ordered the festive hot chocolate, which I had tried...

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Rachel
23.12.2023 - 04:24

Really patronising and rude member of staff who seemed to think I was unable to use my own phone for track and trace so continued to give me unwanted advice and...

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U7824IMedwardp
23.12.2023 - 04:24

Lovely visit and chat with the team. Al I think the store manger was amazing shame about being an Arsenal fan.

Costa Coffee in Aberystwyth presents a divided experience, as reviews reflect inconsistent customer service and product quality. While some patrons praise certain staff members for their charming demeanor and effective service, others express frustration at the lack of basic customer care, particularly when dealing with rude attitudes and inaccurate orders. Complaints about cleanliness and warmth of coffee further exacerbate the disappointment. Despite these issues, loyal customers continue to appreciate the heartfelt efforts of dedicated team members, indicating that with improved management and training, this location could enhance its reputation and overall experience.

Gastroranking-uk
3.5 ★ from 99 reviews

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