Subway - Centerville
Subway
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I went in for soup, but I guess not all Subway. Restaurants are created equal because this one did not offer any soup.
We haven't had Subway in years, and after this experience, it seems unlikely we'll be returning anytime soon. The subs were just average, which is okay since sandwiches are sandwiches. However, the employee on duty tonight forgot our two pretzels, which were the main reason for our order. We had to drive all the way back, which wasn't a huge hassle. When we returned, he claimed he had no idea we had even ordered them, despite being the one who prepared our order. He was on the phone the entire time, which likely contributed to his missing part of our order. Overall, customer service was lacking, and the overcooked pretzels were a disappointing experience, especially for something associated with Auntie Anne's.
Today this poor employee got stuck with the lunch rush by herself bc her co-worker left. The men before me had multiple sandwiches and were there for an hour and asked her to finish his last sandwich before mine which was understandable. She started crying bc she was overwhelmed. If her co-worker would have helped her instead of making his friends lunches before the customers and not have left her hanging during lunch rush this could have been avoided. After me and the other gentleman told her it wasn't her fault another man walked out and she had multiple customers still waiting. Hope the manager does a better job scheduling their employees during a lunch rush before employees get tired and walk out.
Guy running the store jumped over the counter and started break dancing! great store and staff team
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