Dunkin' - Cedar Grove

Literally the worst DD I?ve ever been too. Absolutely hopeless. Would leave 0 stars if possible. They deserve a negative review. Because just ONE of our items was not available they left us waiting over 20 minutes for curb-side. When we went in,they shrugged and didn?t have much of a clue, they had decided to make some of the order, let it go cold ! and not even botherto bring it or even have the courtesy to tell us! Kept us waiting a FURTHER 20-30 minutes in the store were we didn?t want tobe, the point of curb-side as people were not wearing masks and some of the staff were not able to wear them properly either itseemed, while several stuff bumbled about and claimed not to know how to even then do a basic refund. Also asked us to go homeand get our bank card at one point, we were not near home... the whole thing was a total farce, we just wanted a coffee and thisplace couldn?t even get that right. Really really poor. 50 minutes wasted, couldn?t get anything right, not even the coffee, orservice, or show any competence to operate a simple refund. Shocking. Really shocking. We had to leave them to it, un-resolved.Not what you would expect, not what I am used to from this brand, far from it, a really big big let down.

I've only bought 2 cups of coffee thus far here, and I must say, they are quick. The coffee was made to my liking; worth the stop. The interior is somewhat spacious, I would say a medium small. Staff was alright, no situation whatsoever. The interiorwas also clean, lovely. It's almost never busy, possibly in the mornings however, but when late afternoon and slightly earlyevening, no line. It's location is convenient when going on rt 23. Maybe not the best, but it is adequate.

Abrassive Customer Service. 20 minutes waiting only to find out they forgot to make order? Here's the kicker. When I voiced my displeasure I was asked to LEAVE THE STORE because they didn't want other customers to feel uncomfortable. FFF

Horrible customer service and also there was NO CREAM IN THE BOSTON ?cream? donut

The best donuts evah. Nice clean also with friendly staff