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Contribute Feedback What Cierra Shepherd likes about Firehouse Subs Henry St:
Just tried this for the first time and it was very yummy! The staff were all very friendly as well and the store was clean. My only complaint is it is a little pricey for a sandwich but still 5/5 stars! View all feedback.
What Antonia Fredrickson doesn't like about Firehouse Subs Henry St:
My food was trash . The service was trash . Haven 't gone back since . BTW this was supposed to be a Italian chicken salad which includes pepperoni and salami which i paid for and did not receive. Great job at messing up a salad didn 't know that was possible. View all feedback.
My experience at the restaurant was quite disappointing. The food did not meet my expectations, and the service was just as lacking. I haven’t felt the need to return since then. I ordered an Italian chicken salad that was supposed to come with pepperoni and salami, which I paid extra for, but they were unfortunately left out. It’s hard to believe they could go wrong with such a simple dish.
I had lunch here yesterday, and I was disappointed to find the food just average and overly expensive. Furthermore, the manager's demeanor was quite unprofessional; I saw one of the staff members leave in tears. Firehouse definitely needs to make some improvements.
By the time I got home, my sandwich looked absolutely perfect. I just took the last bite while finishing this review, and I can honestly say that every mouthful was spot on. Kudos to the recovery team for transforming what could have been a frustrating experience into a truly delightful one!
I've visited another Firehouse Subs location before, and it was amazing! When I went to pick up food for my in-laws, I had to wait for a bit as they were finishing up another sandwich. However, once it was my turn to order, they prepared the sandwiches quickly. As soon as I got into the car with them, the delicious aromas filled my vehicle. My in-laws loved their meals, and I can't wait to return and try this place for myself!
Later, I decided to reorder the same combo through the app, this time choosing the bowl option, which came to about $14. It seemed like instead of charging me for the combo, the server listed each item separately, leading to a higher total. I guess I need to start placing my orders through the app from now on.
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