Bruegger's Bagels - Cary

I absolutely love Bruegger's! I frequently grab breakfast sandwiches there whenever I can. Even though the line can be long on weekends, it's definitely worth the wait, and they serve customers quickly. The sandwiches I get for my family are always fresh, hot, and delicious! Plus, the cashier, who is always the same person, is really friendly. I hope they open the dining room soon as the weather gets warmer!

I believe the owner responded to my initial review, but I want to clarify that my disappointment during my visit was not related to inconvenience. It's disappointing that the owner's response did not include an apology or even a mention of the rudeness I described in my review. Many other customer reviews have shared similar experiences. If the owner can so easily overlook rudeness, perhaps I shouldn't expect better behavior from the staff.

This was my second visit to this place, and while the bagels are tasty, the customer service leaves much to be desired. The staff who make the bagels never seem to recognize me and always appear to be in a bad mood. It's a big letdown.

I had the western bagel sandwich so often his nostalgic taste for me. this is the first time I visited this bruegger, as I also work at 6 o'clock. thanks to the quality and balance of eating and fast service and cleanliness at this brueggers my holiday started perfectly. to the happiness recovered from pandemic, this place remains reliable.

I work part time for a food delivery platform in the Cary Morrisville area. This morning, 5 16 22, I visited Bruegger’s Bagels to pick up a customers order. Normally mobile orders are placed at a reserved area a few feet in front of the register. The order was not ready when I arrived, and the staff were serving a couple other customers that were already in the store… so I waited next to the delivery pick up table for my customers order. There were 4 total workers. Neither of them greeted or even acknowledged, but definitely noticed me. While waiting, another male customer entered the store and was immediately greeted and served. I continued to wait “invisibly” for my customers order. After a few minutes of waiting, Nancy finally asked me, “Are you picking up an order”. “Yes I am”, I responded. Then very sarcastically I was asked… “You want to give me a name?” Wow! I gave her the customers name as the male worker looked at me and gave me a look as to say “did she just say that!” I smiled at him because I knew he was trying to apologize to me for the rudeness. I have never written a negative review for any business, but I would challenge Nancy Bruegger’s Bagels to be a little more aware of which customers get their best “customer service” and which ones don’t. Even if certain patrons don’t favor the majority of the ones you see throughout the day… still greet them the same, speak to them the same, and make sure they aren’t leaving feeling that they were invisible while standing directly in front of you. Hopefully any future visits to this location will be much more comfortable.