Santana Mexican Grill - Cartersville

Good food, decent drinks, but there is the chance that their drinks just aren’t MY Type of drink…

I’ve been here plenty of times and was kind of confused as to why I was charged an extra 5$ for “Favor” ?? Never have I seen that when I order a margarita. The waitress said it’s because “they don’t have certain flavors” but yet it’s on the MENU that they serve those flavors (mango and strawberry) margarita.It made no sense and probably thought I wouldn’t notice. Believe me I was not intoxicated enough to not review my recipe and see what didn’t make sense. Waitress: Yorlenis Will not be coming here again.

I'd say 4.5 stars but it won't let me give half of a star. Its been a while since my last review but, here's a spicy one for you!!! Santana Mexican Grill is a ? gem. Tucked right behind the pizza hut, don't miss this place. I had the carnitas for dinner and walked away happy, full-bellied and smiling. The service was on point and the food was great. The house was clean and the staff was attentive. Stop in if you are looking for the Latin cuisine experience. You won't be disappointed! Enjoy

First of all, the food is very fair and very average. The folks who work here are very nice. A great staff they have here. The owner is a clueless. Watch your wallet. Watch your bill. The place is just looking for a reason to upcharge. First, this restaurant will not include jalapenos in the cheese dip. They're going to charge you 99 cents. Horrible. Don't dare ask for mild sauce because they're going to try to charge you $2.25. Only place ever I've come across this cheap. The woman owner does not care about customer satisfaction or anything else. Totally tone deaf in dealing with criticism or customers. I did bring this to her attention, mentioned this was my first time here and was unimpressed with her policy or really the food. This owner did not care at all abour customer satisfaction, quality or feedback whatsoever. This is the worst example of disdain for customer feedback I have ever seen in my 50 years of life. Really when you look at it it's sad and pitiful. To lose a potential lifetime customer over $3.24. I was unimpressed with this place and will not be back. Average to below average quality on food also. Very stingy on portions and helpings. Stingy on amount of cheese dip too. If you order Jalapenos in your cheese dip, expect about seven in a half cup of cheese. If you order three tortillas for $1.99, you should go other places and realize that's not the going rate. I preferred La Parrilla a whole lot more after I left that place. (Hope they open up one in Cartersville and put this owner out of her misery. She doesn't deserve customers based on her treatment of me. I worked in a Mexican restaurant for 8 years and our owner (who was known as a little tight wasn't so clueless to willingly lose customers over three bucks change. While this pathtic excuse for an owner got money from me this one time, they never will again. When I tell others about my experience and what I thought of the food and policies, it will definitely cost more customers in the long run because they will not even give this restaurant a try. She doesn't realize that she could cost herself hundreds of dollars cumulatively over years because she had to be a tightwad to get the $3.24 out of me last night. Bad customer experiences cost companies many times over what it was worth the first time to get a few bucks out of the person that time. Economics is not hard to learn. But if you don't want to listen, you never will learn it. Like consumer Advocate David Horowitz said on his television show years ago fight back and never let them rip you off. I told her what I thought because I'm not passive-aggressive and I don't hold it in. I was fair and very nice about it. She ignored me. Fine, I'm now going to tell others what happened. I believe in Walking With My Feet. Moving forward, I will avoid this place like the plague and go anywhere but here. I also will tell others of my experience and encourage them to avoid this place neither. Buyer be warned . I believe if you have an issue, you're going to get zero help from anybody. I always encourage people to avoid the issue before the issue becomes the issue. Owners like this don't deserve your business and should never get it. They'll get theirs in due time and learn a very hard less when it comes to satisfy and customers and learning the customer is always right. Now all of this is just my humble opinion. If you enjoy small portions, upcharges and lack of customer service or appreciation, you're going to love this place. I mean this will be your favorite place ever. If you're like the rest of us, and are refuse to tolerate this and accept poor quality, if you find you accidentally pull up in the parking lot, turn around can go anywhere but here. Your stomach, wallet and peace

Food was delicious, seasoned to perfection. Highly recommend