Arby's - Cartersville

This location consistently gets our order wrong at the drive-thru. Today, we ordered a French dip meal and a Greek gyro, but instead received a Philly cheese st... read more This location consistently gets our order wrong at the drive-thru. Today, we ordered a French dip meal and a Greek gyro, but instead received a Philly cheese steak sandwich wrapped in Greek gyro paper. The manager was rude and unhelpful, showing no concern for the mistake. To avoid the hassle, I recommend going elsewhere.

The Wagyu Burger was disappointing. I received a half-burnt burger patty, and the lettuce was old and wilted. If I hadn't taken it home, I would have gone back.... read more The Wagyu Burger was disappointing. I received a half-burnt burger patty, and the lettuce was old and wilted. If I hadn't taken it home, I would have gone back. My dog, however, enjoyed it. I also had to wait 45 minutes in the drive-thru for food that was not worth it.

I ordered a turkey and Swiss wrap but received a sandwich instead, along with a salad that had tomatoes even though I requested none. Fortunately, the staff wer... read more I ordered a turkey and Swiss wrap but received a sandwich instead, along with a salad that had tomatoes even though I requested none. Fortunately, the staff were kind enough to correct the mistake. I don’t hold the food preparers responsible since the error was on the person who entered the order, as it was wrong on the receipt. I appreciate that they did note my request to exclude tomatoes, onions, and mayo on the wrap. This location usually does a good job, so I hope this was just a one-time issue and that my next visit will go smoothly.

I waited 27 minutes in the drive-thru with only four cars ahead of me. The two women inside seemed to be chatting, but I don't think the entire delay was their... read more I waited 27 minutes in the drive-thru with only four cars ahead of me. The two women inside seemed to be chatting, but I don't think the entire delay was their fault. It looks like the cook only starts making the food after the payment is completed.

The staff was excellent! The French Dip was tasty but would have been amazing if it were served hot instead of lukewarm. The curly fries were even colder and we... read more The staff was excellent! The French Dip was tasty but would have been amazing if it were served hot instead of lukewarm. The curly fries were even colder and we didn’t finish them because they got cold quickly. The dining area was quite messy. We’ve visited a few times before and will definitely return!